Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Return on assets
This measure calculates the return on assets as a percentage by dividing total net income by total assets in the same period. It is part of a set of Process Efficiency…
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Measure Spotlights|
Warranty costs (repair and replacement) as a percentage of sales
This measure calculates warranty costs (repair and replacement) as a percentage of sales. Warranty costs include materials, labor, and problem diagnosis for products returned…
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Measure Spotlights|
Work-in-process (WIP) inventory days of supply
This measure determines work-in-process (WIP) inventory days of supply, which is calculated as annual average WIP inventory value (i.e. the value of all materials, components…
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Measure Spotlights|
Work-in-process (WIP) inventory turns
This asset management measure is typically calculated as the cost of goods sold (COGS) for the year divided by the average on-hand work-in-process material value (i.e. the…
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Measure Spotlights|
Average cost per sales order for orders received through traditional channels
This measure calculates the average cost of sales orders received through traditional channels, which include face-to-face, phone calls, postal mail, and facsimiles. It is…
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Measure Spotlights|
Scrap and rework costs as a percentage of cost of goods sold
This measure calculates the total cost of material that is added into production but is not part of a finished product as a percentage of cost of goods sold (COGS). COGS…
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Value of plant shipments per manufacturing employee
This measure calculates the total annual value of plant shipments per manufacturing employee. It is part of a set of Process Efficiency measures that help companies optimize…
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Measure Spotlights|
Percentage of total revenue from outsourced manufacturing
This measure calculates the percentage of total annual revenue produced by third parties, such as manufacturing service providers or contract manufacturers. It measures the…
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Measure Spotlights|
Raw material inventory turns
This measure calculates raw material inventory turns by dividing cost of goods sold (COGS) for the year by the average value of month-end raw material inventory for the most…
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Average procure-to-pay cycle time in days
This measure calculates the number of days required to pay suppliers from the time a purchase order is placed until the time payment is complete. It is part of a set of Cycle…
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Measure Spotlights|
Raw material inventory days of supply
This measure determines raw material inventory days of supply, which is calculated as the value of raw materials inventory divided by the "value of transfers divided by 365…
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Measure Spotlights|
Cash-to-cash cycle time in days
This measure projects the amount of days it takes for an investment made to flow back into a company after it has been spent for raw materials. For services, this represents…
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Customer order cycle time in days
This measure calculates the average cycle time in days (including weekends) between order placement by the customer and order delivery to the customer for primary products…
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Dock-to-stock cycle time in hours for supplier deliveries
This measure identifies the average dock-to-stock cycle time in hours for supplier delivery. Cycle time begins when the business entity receives delivery from the suppliers…
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Measure Spotlights|
Personnel cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…