Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of revenue from product/services launched in the past year
This measure identifies the percentage of revenue generated from products/services launched in the previous year. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Time-to-market in days for existing product/service improvement projects
This measure calculates the number of calendar days required to design, test market, and manufacture/deliver existing product/service improvement projects. The cycle time…
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Measure Spotlights|
Time-to-market in days for new product/service development projects
This measure calculates the number of calendar days required to design, test market, and manufacture/deliver new product/service development projects. The cycle time begins…
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Measure Spotlights|
Number of FTEs (including external) that perform the process group "govern and manage product/service development program" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) (including external) per $1 billion revenue that perform the process group "govern and manage product/service…
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Measure Spotlights|
Number of FTEs (including external) that perform the process group "generate and define new product/service ideas" per $1 billion revenue
This measure calculates the number of full time equivalents (FTEs) (including external) per $1 billion business entity revenue that perform the process group "generate and…
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Measure Spotlights|
Total cost to perform the process group "generate and define new product/service ideas" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process group "generate and define new product/service ideas". Total cost is the sum of…
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Measure Spotlights|
Product development defect rate in parts per million
This measure calculates the average manufacturing defect rate in parts per million for a company's primary products (during development; i.e. not yet fully finalized finished…
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Measure Spotlights|
Budget for marketing as a percentage of revenue
This measure calculates the budget for marketing as a percentage of revenue for the reporting period. The budget for marketing is the amount an organization predicts it will…
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Measure Spotlights|
Budget for sales as a percentage of revenue
This measure calculates the total annual budget for sales as a percentage of revenue. The budget for sales is the amount an organization predicts it will expend to operate…
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Measure Spotlights|
Average time-to-profitability in months for new product/service development projects
This measure calculates the average number of months that elapse from the start of the "design and develop product/service" process (when resources are first assigned) to the…
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Measure Spotlights|
Marketing budget per marketing FTE
This measure calculates the marketing budget per marketing full-time equivalent (FTE) employee. The budget for marketing is the amount an organization predicts it will expend…
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Measure Spotlights|
Marketing FTEs as a percentage of total business entity FTEs
This measure calculates the percentage of total business entity full-time equivalent employees (FTEs) that work on marketing (including trade activities, if applicable). It…
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Measure Spotlights|
Sales FTEs as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) that are sales FTEs. Sales FTEs focus on selling products/services and setting…
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Measure Spotlights|
Research and development (R&D) cost per $1,000 revenue
This measure calculates the research and development (R&D) cost per $1,000 revenue. R&D costs include all labor, materials, and overhead associated with discovering new…
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Measure Spotlights|
Sales budget per sales FTE
This measure calculates the budget for sales per sales full-time equivalent (FTE). Sales FTEs focus on selling products/services and setting customer expectations. This…