Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Average time-to-profitability in months for new product/service development projects
This measure calculates the average number of months that elapse from the start of the "design and develop product/service" process (when resources are first assigned) to the…
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Measure Spotlights|
Research and development (R&D) cost per $1,000 revenue
This measure calculates the research and development (R&D) cost per $1,000 revenue. R&D costs include all labor, materials, and overhead associated with discovering new…
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Measure Spotlights|
Research and development (R&D) cost as a percentage of revenue
This measure calculates research and development (R&D) cost as a percentage of revenue. R&D cost includes all cost elements—including labor costs, material costs, allocations…
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Measure Spotlights|
Percentage of employees with access to Employee Self-Service (ESS) system
This measure calculates the percentage of employees who have access to an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to…
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Measure Spotlights|
Percentage of managers with access to Manager Self-Service (MSS) system
This measure calculates the percentage of employees who have access to a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "manage employee information"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "manage employee information," which…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per process group FTE
This measure calculates total cost to perform the process group "manage employee information" per process group full-time equivalent employee (FTE). Total cost is the sum of…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from personnel cost. Core components of this…
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Measure Spotlights|
Number of FTEs that perform the process group "manage employee information" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage employee information," which…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Business liaison/analyst FTEs as a percentage of total KM FTEs
This measure calculates business liaison/analyst FTEs (Full time equivalents responsible for supporting KM needs and opportunities in specific locations or business groups)…
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Knowledge management leader FTEs as a percentage of total KM FTEs
This measure calculates knowledge management leader FTEs (Full Time Equivalents responsible for directing the KM effort and aligning it with business strategy/leadership) as…
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Measure Spotlights|
Knowledge management specialist FTEs as a percentage of total KM FTEs
This measure calculates knowledge management specialist (responsible for supporting the design, implementation, maintenance, measurement, and enhancement of KM processes and…
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Measure Spotlights|
Content management specialist FTEs as a percentage of total KM FTEs
This measure calculates Content management specialist FTEs (Full Time Equivalents responsible for content curation and related services) as a percentage of total KM FTEs …