Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "process accounts payable (AP)" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the "process accounts payable (AP)" process, which consists of processing…
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Measure Spotlights|
Personnel cost to perform the process "process accounts payable (AP)" per $1,000 purchases
This measure calculates personnel cost per $1,000 purchases to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Personnel cost to perform the process "process accounts payable (AP)" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates the total cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Cycle time in days from receipt of invoice until payment is transmitted
This measure calculates the number of calendar days (including weekends) that elapse from the receipt of an invoice until actual payment is transmitted. It is a Cycle Time…
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Measure Spotlights|
Cycle time in hours from receipt of invoice until data entered into the system
This measure calculates the number of hours between receiving an invoice to entering its data into the accounts payable/invoicing system. It is a Cycle Time measure that…
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Measure Spotlights|
Number of FTEs that perform the process "process accounts payable (AP)" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that process payments of operating expenses and other supplier charges. It…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier charges. An…
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Measure Spotlights|
Number of payables invoices processed per $1 million revenue
This measure calculates number of payables invoices processed per $1 million revenue. An invoice is a bill prepared by a seller of goods or services and submitted to the…
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Measure Spotlights|
Number of FTEs that perform the process "manage suppliers" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who develop and manage programs and policies for interacting with suppliers…
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Measure Spotlights|
Number of FTEs that perform the process "develop sourcing strategies" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who perform the "develop sourcing strategies" process, which involves…
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Measure Spotlights|
Number of FTEs that perform the process "order materials and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who perform the "order materials and services" process, which involves…
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Measure Spotlights|
Total cost to perform the process "manage suppliers" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to develop and manage programs and policies for interacting with suppliers, and measure/improve their performance…
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Measure Spotlights|
Total cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Total cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…