Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of time records that are submitted electronically
This measure calculates the percentage of time records that are submitted electronically. A time record is a single line item on an individual employee's time sheet/card…
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Measure Spotlights|
Percentage of time records that are entered manually into the payroll system
This measure calculates the percentage of time records that are entered manually into the financial system that calculates employee wages based on factors such as taxes,…
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Measure Spotlights|
Personnel cost to perform the process group "process payroll" per process group FTE
This measure calculates personnel cost per process group full-time equivalent (FTE) employee to perform the process group "process payroll," which consists of the payment of…
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Measure Spotlights|
Outsourced cost to perform the process "report time" per employee paid
This measure calculates outsourced cost per employee paid to perform the process "report time". Outsourced cost refers to the total cost of outsourcing a specific process to…
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Measure Spotlights|
Overhead and other costs to perform the process "report time" per employee paid
This measure calculates overhead and other cost per employee paid to perform the process "report time". Overhead cost refers to expenses that an organization cannot identify…
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Measure Spotlights|
Systems cost to perform the process "manage pay" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including…
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Measure Spotlights|
Systems cost to perform the process "process payroll taxes" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…
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Measure Spotlights|
Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity full-time equivalent employee (FTE). This Staff Productivity measure is intended to help companies assess…
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Measure Spotlights|
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
This measure calculates the organization's expenditure in selling, general, and administrative (SG&A) costs as a percentage of business entity revenue. SG&A costs encompass a…
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Measure Spotlights|
Total cost of continuing operations as percentage of revenue
This measure calculates the total cost of continuing operations as a percentage of revenue. Total cost of continuing operations is the sum of cost of goods sold (COGS) and…
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Measure Spotlights|
Percentage of total FTEs that perform the process group "process payroll" that perform the process "report time"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "process payroll"—which consists of payment of salaries and wages…
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Measure Spotlights|
Percentage of time records that are processed first time error free
This measure calculates the percentage of time records that are processed error free the first time. A time record is a single line item on an individual employee's time…
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Measure Spotlights|
Percentage of time records that are returned to the employee/field for validation and/or correction
This measure calculates the percentage of time records that are returned to the employee/field for validation and/or correction. A time record is a single line item on an…
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Measure Spotlights|
Total cost the process group "process payroll" as a percentage of cost of continuing operations
This measure calculates the total cost as a percentage of cost of continuing operations (including all costs associated with generating the income that results from…
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Measure Spotlights|
Personnel cost to perform the process group "process payroll" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…