Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 purchases
This measure calculates total cost per $1,000 purchases for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request for…
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Number of active vendors in the master file per $1 million purchases
This measure calculates the total number of active vendors (per $1 million purchases) in a complete listing of a trackable data set for suppliers. It is part of a set of…
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Percentage of procurement process group staff with formal training in negotiations
This measure calculates the percentage of procurement process group staff that has been properly trained in negotiations. The procurement process consists of the business…
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Percentage of procurement process group staff with over three years of purchasing operations experience
This measure calculates the percentage of procurement process group staff that has over three years of purchasing operations experience. The procurement process consists of…
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Percentage of procurement process group staff with over three years of strategic sourcing/commodity management experience
This measure calculates the percentage of procurement process group staff that has over three years of strategic sourcing/commodity management experience. The procurement…
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Personnel cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Measure Spotlights|
Personnel cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates personnel cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Percentage of total value of direct materials and services purchased outside of country
This measure calculates the percentage of the total value of direct materials and services—the items and activities used to directly produce a product—purchased overseas…
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Percentage of total value of goods and services purchased from top ten suppliers
This measure calculates the percentage of goods and services that were purchased from top ten suppliers (i.e. suppliers from whom your business entity purchases the most, in…
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Days payable outstanding
This measure evaluates how many days, on average, a company takes to pay its creditors. It is calculated as the average value of accounts payable balance divided by (cost of…
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Percentage of purchase order line items transacted using e-procurement enabled catalogue suppliers
This measure calculates the percentage of purchase order line items that were transacted via e-procurement enabled catalogue suppliers (i.e. those that use internet or EDI to…
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Percentage of purchase orders approved electronically
This measure calculates the percentage of purchase orders approved electronically (using internet or EDI). It is part of a set of Process Efficiency measures that help…
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Personnel cost to perform the process group "procure materials and services" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the procurement process group that comes from personnel cost. This process group includes the business…
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Percentage of purchase orders associated with direct materials and services
This measure calculates percentage of purchase orders associated with direct materials and services. A purchase order (or supplier order) is a form used by the purchasing…
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Percentage of purchase orders associated with indirect materials and services
This measure calculates percentage of purchase orders associated with indirect materials and services. A purchase order (or supplier order) is a form used by the purchasing…