Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of the learning budget that is attributed to reskilling aligned to technology changes
This measure reports the percentage of the learning budget that is allocated to reskilling that is required based upon technology changes. In this instance, reskilling refers…
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Measure Spotlights|
Percentage of workforce that works in a hybrid work model
This measure calculates the percentage of workforce that works in a hybrid work model (i.e. some at employer provided workspaces, some remote). Remote employees are those who…
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Measure Spotlights|
Percentage of employee population that has been reskilled within the last 12 months
This measure calculates the percentage of employees that has been reskilled within the last 12 months. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Average time in calendar days (including weekends) to close an identified skill or capability gap in interpersonal skills (e.g., communication, teaming) through training
This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in interpersonal skills (e.g., communication,…
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This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in behavioral skills (e.g., agility, adaptability to…
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This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in business skills (e.g., analytics, business acumen…
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Measure Spotlights|
Average time in calendar days (including weekends) to close an identified skill or capability gap in leadership skills through training
This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in leadership skills through training. Cycle time is…
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Measure Spotlights|
Percentage of workforce that exclusively works from home/remotely
This measure calculates the percentage of workforce that works from home/remotely exclusively. Remote employees are those who have a work arrangement whereby they do not…
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Measure Spotlights|
Percentage of workforce that exclusively works at an employer provided workspace
This measure calculates the percentage of workforce that works at an employer provided workspace exclusively. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to personnel (contractor) costs directly…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to external/outsourcing costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to external/outsourcing costs directly…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to systems costs for KM applications, platforms, and related technology
This measure calculates percentage of total cost for knowledge management (KM) program, initiative, or service allocated to systems costs for KM applications, platforms, and…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to KM meetings, events, marketing, and training
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to KM meetings, events, marketing, and…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to other KM costs. KM is responsible for…