Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "redeploy and retire employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "redeploy and retire employees," which consists of promotion/demotion/transfer…
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Measure Spotlights|
Personnel cost to perform the process group "redeploy and retire employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "redeploy and retire employees," which consists of promotion/demotion/transfer…
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Outsourced cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "redeploy and retire employees" that comes from outsourced cost. Activities in this…
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Measure Spotlights|
Personnel cost to perform the process group "redeploy and retire employees" per process group FTE
This measure calculates personnel cost to perform the process group "redeploy and retire employees" per process group full-time equivalent employee (FTE). Personnel cost…
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Cycle time in days from receipt of leave of absence request to confirmation of approval/non-approval issued to employee
This measure calculates the average cycle time in days from request for leave of absence (i.e. an extended period of time away from a job without ending employment status) to…
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Measure Spotlights|
Outsourced cost to perform the process group "redeploy and retire employees" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "redeploy and retire employees," which consists of promotion/demotion/transfer…
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Measure Spotlights|
Number of FTEs that perform the process group "redeploy and retire employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "redeploy and retire employees," which…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "redeploy and retire employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "redeploy and retire employees," which…
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Internal cost to perform learning administration activities per $1,000 revenue
This measure calculates the internal cost per $1,000 revenue for scheduling courses, coordinating course attendance, printing and/or distributing course/learning materials,…
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Internal cost to perform learning administration activities per business entity employee
This measure calculates the internal cost per business entity employee for scheduling courses, coordinating course attendance, printing and/or distributing course/learning…
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Percentage of CEO and senior leadership time spent on leadership development
This measure calculates the percentage of time that the Chief Executive Officer (CEO) (i.e. the officer who has ultimate management responsibility for an organization and…
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Number of internal hires per "redeploy and retire employees" FTE
This measure calculates the number of internal hires per full-time equivalent (FTE) employee for the "redeploy and retire employees" process group, which consists of…
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Percentage of vacancies filled by internal candidates for middle management/specialists
This measure calculates the percentage of vacancies filled by internal candidates for middle management/specialists (i.e. managers with budgetary and/or supervisory…
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Percentage of vacancies filled by internal candidates for operational workers/office staff
This measure calculates the percentage of vacancies filled by internal candidates for operational workers/office staff (i.e. those who do not have any management…
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Measure Spotlights|
Percentage of vacancies filled by internal candidates for senior management/executives
This measure calculates the percentage of vacancies filled by internal candidates for senior management/executives (i.e. the highest-ranking officers and managers below…