Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Average lead time in months between subsequent product generations for primary products
This measure calculates the average number of months that elapse between product generations for primary products. It is a Cycle Time measure that helps companies analyze the…
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Measure Spotlights|
Annual percentage change in retail customer purchase frequency
This measure calculates annual percentage change in retail customer purchase frequency. Customer purchase frequency is defined as the number of times a customer has made a…
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Measure Spotlights|
Retail shopping cart abandonment rate
This measure calculates shopping cart abandonment for the business entity website. Shopping cart abandonment rate is calculated as follows: 100% - [Completed transactions as…
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Measure Spotlights|
Percentage of primary products that are made from recycled materials (by weight)
This measure calculates percentage of primary products that are made from recycled materials (by weight). A primary product is the high level product that a company…
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Measure Spotlights|
Percentage of primary products that are potentially able to be recovered and recycled (by weight)
This measure calculates percentage of primary products that are potentially able to be recovered and recycled (by weight). A primary product is the high level product that a…