Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Overhead and other costs to perform the process "manage employee relations" per $100,000 revenue
This measure calculates overhead and other costs to perform the process "manage employee relations" per $100,000 revenue. Overhead cost refers to expenses that an…
-
Measure Spotlights|
Personnel cost to perform the process "manage employee relations" per process FTE
This measure calculates personnel cost to perform the process "manage employee relations" per process full-time equivalent employee (FTE). Personnel cost refers to employee…
-
Measure Spotlights|
Systems cost to perform the process "manage employee relations" per $100,000 revenue
This measure calculates systems cost to perform the process "manage employee relations" per $100,000 revenue. Systems cost refers to a variety of expenses related to computer…
-
Measure Spotlights|
Total cost to perform the process "manage employee relations" per process FTE
This measure calculates total cost to perform the process "manage employee relations" per process full-time equivalent employee (FTE). Total cost is the sum of personnel …
-
Measure Spotlights|
Systems cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee development" and "develop and train employees" that comes from systems cost…
-
Measure Spotlights|
Systems cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…
-
Measure Spotlights|
Other cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee development" and "develop and train employees" that comes from other cost …
-
Measure Spotlights|
Other cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…
-
Measure Spotlights|
Overhead cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee development" and "develop and train employees" that comes from overhead…
-
Measure Spotlights|
Overhead cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…
-
Measure Spotlights|
Number of business entity employees per FTE that performs the processes "manage employee development" and "develop and train business entity employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the processes "manage employee development" and "develop…
-
Measure Spotlights|
Number of business entity employees per FTE that performs the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the processes "manage employee orientation and…
-
Measure Spotlights|
Outsourced cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee development" and "develop and train employees" that comes from outsourced…
-
Measure Spotlights|
Outsourced cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…
-
Measure Spotlights|
Personnel cost to perform the processes "manage employee development" and "develop and train employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the processes "manage employee development" and "develop and train employees." These two processes…