Overhead cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" that comes from overhead cost. These three processes include creating/maintaining employee on-boarding programs (typically known as induction programs) that ensure new employees are effectively introduced to the organization and existing employees; examining and evaluating performance of these induction programs; and managing and regulating relationships between the organization, the individual staff member, and groups of staff within the working environment. Overhead costs refer to those that an organization cannot identify as direct costs of performing a process; these include occupancy, facilities, utilities, and maintenance, etc. This measure is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "develop and counsel employees" process.
Benchmark Data
- Median
- 75th
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Indicator:

Compute this Measure
Units for this measure are percent.
(Percentage of internal cost to perform the processes "manage employee orientation and deployment", "manage employee performance" and "manage employee relations" allocated to overhead*Internal cost to perform the processes "manage employee orientation and deployment", "manage employee performance" and "manage employee relations")/Total cost to perform the processes "manage employee orientation and deployment", "manage employee performance" and "manage employee relations"
Key Terms
Overhead Cost
For the purpose of this study, provide the total actual overhead costs for the year related to the specified process. These are costs that cannot be identified as a direct cost of providing a product or a service. Include the primary allocated costs such as occupancy, facilities, utilities, maintenance costs, and other major costs allocated to the consuming departments. Exclude systems costs that are allocated, since these will be captured separately as systems cost.
Supplemental Information
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.
Full-time Employee, Part-time Employee, and Temporary Employee
Full-time Employee
For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.
Part-time Employee
For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.
Temporary Employee
A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.