Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of "develop and counsel employees" inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "develop and counsel employees," which consists of learning strategy, employee…
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Measure Spotlights|
Number of FTEs that perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the processes "manage employee orientation and deployment," …
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Measure Spotlights|
Response time in hours for non-routine "develop and counsel employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Measure Spotlights|
Response time in hours for routine "develop and counsel employees" inquiries
This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …
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Measure Spotlights|
Percentage of training programs developed internally
This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Measure Spotlights|
Number of FTEs that perform learning administration activities per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…
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Measure Spotlights|
Number of FTEs that perform payroll administration activities per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that maintain and administer employee earnings and deduction information in…
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Measure Spotlights|
Percentage of time records that are processed first time error free
This measure calculates the percentage of time records that are processed error free the first time. A time record is a single line item on an individual employee's time…
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Measure Spotlights|
Percentage of time records that are returned to the employee/field for validation and/or correction
This measure calculates the percentage of time records that are returned to the employee/field for validation and/or correction. A time record is a single line item on an…
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Measure Spotlights|
Business days the HR/Benefits system is open for employee data changes, new hires and termination during payroll period
This measure calculates the number of business days the HR/Benefits system is open for employee data changes, new hires, and termination during payroll period. It is part of…
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Measure Spotlights|
Cycle time in business days from HR/benefits system cut-off until payroll system cut-off date
This measure calculates the number of business days that elapse between the final date that changes can be made to the HR/benefits system (e.g., employee data changes, new…
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Measure Spotlights|
Percentage of employees receiving payroll disbursements via direct deposit
This measure calculates the percentage of employees receiving payroll disbursements via direct deposit, in which an employee's regular wages are electronically deposited…
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Measure Spotlights|
Percentage of payroll disbursements that include retroactive pay adjustments
This measure calculates the percentage of payroll disbursements that include retroactive pay, which is necessary when a pay adjustment has to be made effective in the system…
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Measure Spotlights|
Payment errors as a percentage of total payroll disbursements
This measure calculates the percentage of total payroll disbursements that have payment errors. A payroll disbursement is a transfer of funds from the payroll department to…
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Measure Spotlights|
Cycle time in business days from notification of required garnishment to the time the garnishment is processed in the payroll system and scheduled for withholding
This measure calculates the number of business days that elapse from notification of a required garnishment to the time the garnishment is processed in the payroll system and…