Response time in hours for non-routine "develop and counsel employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the process "develop and counsel employees," which consists of learning strategy, employee development, training delivery, and training administration. It is part of a set of Cycle Time measures that help companies analyze the duration of the process "develop and counsel employees" from beginning to end.
Benchmark Data
25th | Median | 75th |
---|---|---|
- | - | - |

Compute this Measure
Units for this measure are hours.
Response time in hours for a non-routine inquiry for the process group "develop and counsel employees"
Key Terms
Cycle time is the total time from the beginning of the process to the end. This includes both time spent actually performing the process and time spent waiting to move forward.
Full-time Employee
For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.
Part-time Employee
For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.
Temporary Employee
A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.