Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of global legal entities supported by the treasury management operation per $1 billion revenue
This measure calculates the number of global legal entities that the business entity's treasury management operations department supports, per $1 billion revenue generated. A…
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Measure Spotlights|
Total cost to perform the process group "manage treasury operations" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for the process group "manage treasury operations," which consists of managing a business' investments in trading in…
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Measure Spotlights|
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates the organization's expenditure in personnel (staff) costs directly associated with leading, managing, and supporting the knowledge management (KM)…
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Measure Spotlights|
Number of business entity employees that participate in approaches and activities included in KM program, initiative, or service per $1 billion revenue
This measure calculates the number of business entity employees that participate in approaches and activities included in the knowledge management (KM) program, initiative,…
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Percentage of KM applications, platforms, or technologies hosted in the cloud
This measure calculates the percentage of knowledge management (KM) applications, platforms, or technologies hosted in the cloud. KM is the function responsible for…
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Percentage of funding for KM applications, platforms, or technologies from the KM program, initiative, or service
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from the KM program, initiative, or…
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Measure Spotlights|
Percentage of new product/service development projects launched on time
This measure calculates the percentage of new product/service development projects that are completed and made ready for marketing/sale on time, relative to the launch date…
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Number of banks used in cash collection network per FTE that performs the process group "manage treasury operations"
This measure calculates the number of banks used in the cash collection network per full-time equivalent (FTE) employee that performs the process "manage treasury operations,…
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Number of banks used in cash disbursement network per FTE that performs the process group "manage treasury operations"
This measure calculates the number of banks used in cash disbursement network per full-time equivalent (FTE) employee that performs the process "manage treasury operations,"…
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Measure Spotlights|
Percentage of total annual revenue from generating variants in engineering
This measure calculates, for engineer to order models, the percentage of total annual revenue from generating variants in engineering. This Supplemental Information measure…
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Number of foreign currencies involved in foreign exchange hedging program per FTE that performs the process group "manage treasury operations"
This measure calculates the number of foreign currencies involved in the foreign exchange hedging program per full-time equivalent (FTE) employee that performs the process…
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Number of FTEs for product development phases per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that work on the "develop and manage products and services" function…
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Number of unique places available for users to search for information inside the organization
This measure calculates number of unique places available for users to search for information inside the organization. This Supplemental Information measure is intended to…
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Measure Spotlights|
Number of global legal entities supported per FTE that performs the process group "manage treasury operations"
This measure calculates the number of global legal entities supported per full-time equivalent employee that performs the process group "manage treasury operations," which…
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Measure Spotlights|
Return on invested capital
This measure calculates the amount of gain made on invested capital relative to the cost of the investment. It is part of a set of Process Efficiency measures that help…