Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Data science, digital skills and other specialty IT skills employee new hire retention after 12 months
This measure calculates the organization's 12 month retention rate for data science digital skills and other specialty IT skills employees. This Process Efficiency measure is…
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Measure Spotlights|
Percentage of senior management/executive positions filled by internal promotion for the past 3 years
This measure calculates the average percentage of senior management/executive positions filled by internal promotion for the past three years. Senior management/executive…
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Measure Spotlights|
Outsourced cost to perform the process group "recruit, source, and select" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Percentage of positions for data science, digital skills and other specialty IT skills filled by internal reskilling versus external recruitment for the past 3 years
This measure calculates the percentage of positions for data science, digital skills and other specialty IT skills at the business entity filled by internal reskilling versus…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on analyzing job requirements today
This measure calculates percentage of time talent acquisition employees spend on analyzing job requirements today. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Cycle time in days for senior management/executive level positions, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for senior management/executive level positions, from job requisition approval to acceptance of job offer. Senior…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on preparing, negotiating and securing offers today
This measure calculates percentage of time talent acquisition employees spend on preparing, negotiating and securing offers today. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on administrative scheduling and follow up with candidates today
This measure calculates percentage of time talent acquisition employees spend on administrative scheduling and follow up with candidates today. This Supplemental Information…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on answering candidate questions about the process today
This measure calculates the percentage of time talent acquisition employees spend on answering candidate questions about the process today. This Supplemental Information…
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Measure Spotlights|
Systems cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates systems cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Number of approved job requisitions per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of approved job requisitions per full-time equivalent (FTE) employee that performs the process group "recruit, source, and select employees…
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Measure Spotlights|
Overhead and other costs to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from overhead and other costs…
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Measure Spotlights|
Cycle time in days from approval of job requisition to acceptance of job offer
This measure calculates the number of days elapsed between the moment a recruiter is notified that an organization needs to fill a specific vacancy and when a candidate…
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Measure Spotlights|
Cycle time in days from job acceptance until new hire begins in the agreed position
This measure calculates the number of days elapsed between the moment a candidate accepts a job offer and when that employee starts working in the agreed position, including…
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Measure Spotlights|
Cycle time in days from identifying the need to hire a new employee until new hire begins in the agreed position
This measure calculates the number of days elapsed between the moment a company identifies the need to hire a new employee and when that employee starts working in the agreed…