Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of marketing FTEs eliminated/redeployed in the past 12 months attributed to AI
This measure calculates the percentage of the full-time equivalent employee (FTE) changes in marketing attributed to AI, related to FTEs eliminated/redeployed in the past 12…
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Measure Spotlights|
Percentage of marketing FTEs with skill requirement changes in the past 12 months
This measure calculates the percentage of marketing full-time equivalent employees (FTEs) having had skill requirements changes in the past year This Supplemental Information…
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Measure Spotlights|
Percentage of marketing FTEs with skill requirement changes in the past 12 months driven by the adoption of AI
This measure calculates the percentage of marketing full-time equivalent employees (FTEs) having had skill requirements changes in the past year driven directly or indirectly…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an operational workers/office staff employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for an operational workers/office staff employee …
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a middle management/specialists employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a middle management/specialists employee (i.e…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a senior management/executives employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a senior management/executives employee (i.e…
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Measure Spotlights|
Internal cost to perform payroll administration activities per $1,000 revenue
This measure calculates the internal cost per $1,000 revenue for maintaining and administering employee earnings and deduction information in order to keep employee data…
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Internal cost to perform payroll administration activities per business entity employee
This measure calculates the internal cost per business entity employee for maintaining and administering employee earnings and deduction information in order to keep employee…
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Measure Spotlights|
Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
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Measure Spotlights|
Systems cost to perform the finance function as a percentage of internal finance function cost
This measure calculates the percentage of the internal finance function cost that comes from systems cost to perform the finance function. The finance function includes…
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Measure Spotlights|
Overhead cost to perform the finance function as a percentage of internal finance function cost
This measure calculates the percentage of the internal finance function cost that comes from overhead cost to perform the finance function. The finance function includes…
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Measure Spotlights|
Other cost to perform the finance function as a percentage of internal finance function cost
This measure calculates the percentage of the internal finance function cost that comes from other cost to perform the finance function. The finance function includes…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "prepare consolidated financial statements"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who prepare consolidated financial statements. The…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "perform consolidated reporting/review of cost management reports"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who perform consolidated management reporting. The…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "prepare statements for board review"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who prepare statements for board review. The process…