Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of energy consumption that comes from renewable sources
This measure calculates the percentage of energy consumption from renewable sources. This Supplemental Information measure is intended to help companies evaluate additional…
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Measure Spotlights|
Percentage of (inbound) material used in packaging that is recycled
This measure calculates the percentage of recycled material used in packaging. This Supplemental Information measure is intended to help companies evaluate additional…
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Percentage of total waste that is disposed to a landfill
This measure calculates the percent of total waste that is disposed to landfill. This Supplemental Information measure is intended to help companies evaluate additional…
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Portfolio Implied Temperature Rise (ITR)
This measure calculates the Portfolio Implied Temperature Rise (ITR) in degree Celsius. Implied Temperature Rise (ITR), expressed in degrees Celsius (°C), estimates the…
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Percentage of material used in products that is recycled
This measure calculates the percentage of the material used in products that is recycled. This Supplemental Information measure is intended to help companies evaluate…
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Total greenhouse gas emissions (in tonnes CO2e) per $1 billion revenue
This measure calculates the total greenhouse gas emitted (in tonnes CO2e) for $1 billion revenue. Carbon dioxide equivalent (CO2e) indicates the amount of CO2 emissions in…
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Number of receipts processed per $1,000 of revenue
This measure calculates the number of receipts processed per $1,000 of revenue. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Number of FTEs that perform the process "invoice customer" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that develop and deliver customer invoices. It is part of a set of Process…
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Measure Spotlights|
Number of FTEs that perform the process "process accounts receivable (AR)" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that process payments due from customers, including all funds received,…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "invoice customer"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee who develops and delivers customer invoices. It is part of a set of Staff…
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Measure Spotlights|
Number of receipts processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of receipts processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Outsourced cost to perform the process "invoice customer" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Percentage of receipts automatically matched to open items in the accounts receivable sub ledger
This measure calculates the percentage of receipts automatically matched to open items in the accounts receivable sub ledger. It is part of a set of Process Efficiency…
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Measure Spotlights|
Personnel cost to perform the process "invoice customer" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
