Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the order to invoice processes per $100,000 revenue
This measure calculates other cost per $100,000 business entity revenue, to perform the processes "manage sales orders", "process customer credit", and "invoice customer"…
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Measure Spotlights|
Overhead and other costs to perform the order to invoice processes per $100,000 revenue
This measure calculates the overhead and other costs per $100,000 business entity revenue to perform the processes "manage sales orders", "process customer credit", and …
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Number of learning days per middle management/specialists employee
This measure calculates the average number of days per middle management/specialists employee (i.e. managers with budgetary and/or supervisory responsibility who report to…
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Percentage of learning days delivered using computer-based training (self-instruction) installed from CD-ROM
This measure calculates the percentage of learning days delivered via a standalone training solution that runs on an individual's PC and is installed from CD-ROM. As part of…
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Percentage of learning days delivered using computer-based training (self-instruction) delivered over the Web (either directly or downloaded)
This measure calculates the percentage of learning days delivered via a standalone training solution that runs on an individual's PC and is delivered over the Web (either…
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Percentage of learning days delivered using correspondence courses
This measure calculates the percentage of learning days delivered via correspondence courses. As part of a set of Supplemental Information measures, it helps companies…
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Percentage of learning days delivered using e-learning (interactive)
This measure calculates the percentage of learning days delivered via computers through an internet-based medium. As part of a set of Supplemental Information measures, it…
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Percentage of learning days delivered using streaming video
This measure calculates the percentage of learning days delivered via streaming video. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Percentage of learning days delivered using virtual, classroom-based training delivered online
This measure calculates the percentage of learning days delivered via virtual, classroom-based training—which allows training courses to be delivered from anywhere to an…
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Percentage of middle management/specialists who attended management development programs
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Percentage of operational staff/office staff who attended management development programs
This measure calculates the percentage of operational staff/office staff (i.e. those who do not have any management responsibility) who attended management development…
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Number of learning days per senior management/executive employee
This measure helps companies calculate the average number of days per senior management/executive employee (i.e. the highest-ranking officers and managers below executives)…
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Percentage of senior management/executives who attend management development programs
This measure calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) who attend management development…
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Measure Spotlights|
Percentage of contracts management FTEs that perform the process "manage proposals, bids, and quotes"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'manage proposals, bids,…
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Measure Spotlights|
Number of proposals managed per contracts management FTE
This measure calculates number of proposals managed per contracts management full-time equivalent employee (FTE). Please include all NDAs, teaming agreements, subcontractor…