Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Total cost to perform the process group "develop products and services" per $1,000 revenue
This measure calculates the total cost to perform the process group "develop product and services," which handles all activities associated with designing, prototyping,…
-
Measure Spotlights|
Total cost to perform the function "develop and manage products and services" per $1,000 revenue
This measure calculates the total cost of the function "develop and manage products and services" per $1,000 revenue. This includes products or services that are offered to…
-
Measure Spotlights|
Percentage of revenue from product/services launched in the past year
This measure identifies the percentage of revenue generated from products/services launched in the previous year. It is part of a set of Process Efficiency measures that help…
-
Measure Spotlights|
Time-to-market in days for existing product/service improvement projects
This measure calculates the number of calendar days required to design, test market, and manufacture/deliver existing product/service improvement projects. The cycle time…
-
Measure Spotlights|
Time-to-market in days for new product/service development projects
This measure calculates the number of calendar days required to design, test market, and manufacture/deliver new product/service development projects. The cycle time begins…
-
Measure Spotlights|
Number of FTEs (including external) that perform the process group "govern and manage product/service development program" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) (including external) per $1 billion revenue that perform the process group "govern and manage product/service…
-
Measure Spotlights|
Number of FTEs (including external) that perform the process group "generate and define new product/service ideas" per $1 billion revenue
This measure calculates the number of full time equivalents (FTEs) (including external) per $1 billion business entity revenue that perform the process group "generate and…
-
Measure Spotlights|
Total cost to perform the process group "generate and define new product/service ideas" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process group "generate and define new product/service ideas". Total cost is the sum of…
-
Measure Spotlights|
Product development defect rate in parts per million
This measure calculates the average manufacturing defect rate in parts per million for a company's primary products (during development; i.e. not yet fully finalized finished…
-
Measure Spotlights|
Average time-to-profitability in months for new product/service development projects
This measure calculates the average number of months that elapse from the start of the "design and develop product/service" process (when resources are first assigned) to the…
-
Measure Spotlights|
Research and development (R&D) cost per $1,000 revenue
This measure calculates the research and development (R&D) cost per $1,000 revenue. R&D costs include all labor, materials, and overhead associated with discovering new…
-
Measure Spotlights|
Research and development (R&D) cost as a percentage of revenue
This measure calculates research and development (R&D) cost as a percentage of revenue. R&D cost includes all cost elements—including labor costs, material costs, allocations…
-
Measure Spotlights|
Total cost to perform the process "manage employee development" per business entity employee
This measure calculates total cost per business entity employee to perform the process "manage employee development". Total cost is the sum of personnel (compensation…
-
Measure Spotlights|
Total cost to perform the process "develop and train employees" per business entity employee
This measure calculates total cost per business entity employee to perform the process "develop and train employees". Total cost is the sum of personnel (compensation…
-
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…