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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier charges. An…
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Measure Spotlights|
Number of payables invoices processed per $1 million revenue
This measure calculates number of payables invoices processed per $1 million revenue. An invoice is a bill prepared by a seller of goods or services and submitted to the…
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Measure Spotlights|
Percentage of total annual number of purchase orders processed error-free the first time
This measure calculates the percentage of the total annual number of purchase orders that are processed error-free the first time. A purchase order is a commitment to buy …
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Measure Spotlights|
Percentage of invoice line items matched with a purchase order
This measure calculates the percentage of invoice line items matched with a purchase order. An invoice line item is a single entry on an invoice. For example, an invoice for…
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Measure Spotlights|
Percentage of invoice line items which are manually keyed into the financial system
This measure calculates the percentage of invoice line items that are manually keyed into the financial system. An invoice line item is a single entry on an invoice. For…
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Measure Spotlights|
Percentage of disbursements submitted electronically
This measure calculates the percentage of disbursements submitted electronically (e.g., via internet, credit/procurement card, or other electronic payments). A disbursement…
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Measure Spotlights|
Percentage of invoice line items approved by pre-approved procurement card
This measure calculates the percentage of invoice line items approved by pre-approved procurement card. An invoice line item is a single entry on an invoice. For example, an…
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Measure Spotlights|
Percentage of invoice line items approved by pre-approved blanket codes
This measure calculates the percentage of invoice line items approved by pre-approved blanket codes, which allow pre-selected goods and services to be approved up to a…
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Measure Spotlights|
Percentage of invoice line items approved by evaluated (automatic) receipt settlement
This measure calculates the percentage of invoice line items approved by evaluated (automatic) receipt settlement (i.e. online matching between invoices, purchase orders, and…
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Measure Spotlights|
Percentage of invoice line items approved by replenishment/vendor managed inventory
This measure calculates the percentage of invoice line items approved by replenishment/vendor-managed inventory (VMI). An invoice line item is a single entry on an invoice…
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Measure Spotlights|
Percentage of invoice line items approved by a method other than matching, procurement card, blanket codes, auto receipt settlement, or VMI
This measure calculates the percentage of invoice line items approved by a method other than matching, procurement card, blanket codes, auto receipt settlement, or vendor…
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Measure Spotlights|
Percentage of total annual number of disbursements processed which are duplicate or erroneous payments
This measure calculates the percentage of total annual number of disbursements processed that are duplicate or erroneous payments. A disbursement is a single remittance to a…
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Measure Spotlights|
Retail customer lifetime value
This measure calculates customer lifetime value (CLV) for the retail operation. CLV is defined by the following equation: Margin * (Customer Retention Rate / ((1 + Discount…
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Measure Spotlights|
Actual Open-to-buy retail inventory as a percentage of planned retail inventory
This measure calculates actual Open-to-buy inventory as a percentage of planned inventory. This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Percentage of invoice line items which are scanned into the financial system
This measure calculates the percentage of invoice line items scanned into the financial system. An invoice line item is a single entry on an invoice. For example, an invoice…