Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of expense report line items per FTE that performs the process "process expense reimbursements"
This measure calculates the number of expense report line items per full-time equivalent employee that performs the "process expense reimbursements" process, which consists…
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Measure Spotlights|
Percentage of invoice line items matched with a purchase order
This measure calculates the percentage of invoice line items matched with a purchase order. An invoice line item is a single entry on an invoice. For example, an invoice for…
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Measure Spotlights|
Fixed asset turnover ratio
This measure calculates business entity revenue as a ratio of total net book value of managed fixed assets for the current 12-month reporting period. It is part of a set of…
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Measure Spotlights|
Percentage of FTEs that perform the process "process expense reimbursements" that perform the activity "establish and communicate expense reimbursement policies and approval limits"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process expense reimbursements" process—which consists of processing…
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Measure Spotlights|
Percentage of FTEs that perform the process "process expense reimbursements" that perform the activity "manage personnel accounts"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process expense reimbursements" process—which consists of processing…
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Measure Spotlights|
Number of expense report line items per $1,000 T&E expenditure
This measure projects the number of expense report line items per $1,000 transportation and entertainment (T&E) expenditure. An expense report line item is a single entry on…
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Measure Spotlights|
Percentage of invoice line items which are manually keyed into the financial system
This measure calculates the percentage of invoice line items that are manually keyed into the financial system. An invoice line item is a single entry on an invoice. For…
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Measure Spotlights|
Percentage of disbursements submitted electronically
This measure calculates the percentage of disbursements submitted electronically (e.g., via internet, credit/procurement card, or other electronic payments). A disbursement…
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Measure Spotlights|
Percentage of FTEs that perform the process "process expense reimbursements" that perform the activity "process reimbursements and advances"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process expense reimbursements" process—which consists of processing…
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Measure Spotlights|
Percentage of invoice line items approved by pre-approved procurement card
This measure calculates the percentage of invoice line items approved by pre-approved procurement card. An invoice line item is a single entry on an invoice. For example, an…
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Measure Spotlights|
Percentage of invoice line items approved by pre-approved blanket codes
This measure calculates the percentage of invoice line items approved by pre-approved blanket codes, which allow pre-selected goods and services to be approved up to a…
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Measure Spotlights|
Percentage of invoice line items approved by evaluated (automatic) receipt settlement
This measure calculates the percentage of invoice line items approved by evaluated (automatic) receipt settlement (i.e. online matching between invoices, purchase orders, and…
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Measure Spotlights|
Percentage of invoice line items approved by replenishment/vendor managed inventory
This measure calculates the percentage of invoice line items approved by replenishment/vendor-managed inventory (VMI). An invoice line item is a single entry on an invoice…
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Measure Spotlights|
Percentage of invoice line items approved by a method other than matching, procurement card, blanket codes, auto receipt settlement, or VMI
This measure calculates the percentage of invoice line items approved by a method other than matching, procurement card, blanket codes, auto receipt settlement, or vendor…
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Measure Spotlights|
Percentage of total annual number of disbursements processed which are duplicate or erroneous payments
This measure calculates the percentage of total annual number of disbursements processed that are duplicate or erroneous payments. A disbursement is a single remittance to a…