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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Typical number of weeks from concept to launch for a major release to existing application
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
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Measure Spotlights|
Typical number of weeks from concept to launch for a new application
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
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Measure Spotlights|
Typical number of weeks from concept to launch for a new software platform
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
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Measure Spotlights|
Net Promoter Score (NPS) for IT services
This measure calculates Net Promoter Score (NPS) for IT services. Net Promoter Score (NPS) is calculated based on customer surveys' answers to this question: "How likely is…
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Time in weeks to close an identified IT skill or capability gap
This measure calculates the average time in weeks to close a previously identified IT skill or capability gap. It is part of a set of Cycle Time measures that help companies…
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Measure Spotlights|
Data security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of data security as a percentage of total IT security and compliance cost. IT security and compliance cost covers expenses for security…
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Measure Spotlights|
Security strategy and architecture, governance, risk and compliance control cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of security strategy and architecture, governance, risk and compliance control as a percentage of the total IT security and compliance cost…
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Measure Spotlights|
Typical number of weeks from concept to launch for a small bug fix or minor enhancement
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
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Measure Spotlights|
Length in years of information architecture planning horizon
This measure calculates the number of years of information architecture planning horizon. Information architecture includes defining information elements, composite structure…
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Measure Spotlights|
Percentage of IT purchases where the key decisions are made outside of the IT organization
This measure calculates the percentage of IT purchases where the key decisions are made outside of the IT organization. It is part of a set of Supplemental Information…
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Measure Spotlights|
Other public cloud services (incl. Platform as a Service (PaaS)) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates cost of other public cloud services (other than SaaS or IaaS) including Platform-as-a-Service (PaaS) as a percentage of the total IT cost. Software…
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Percentage of the IT organization's spending dedicated to Internet of Things
This measure calculates the percentage of the IT organization's spending dedicated to Internet of Things (IoT). The Internet of Things (IoT) is made up of physical objects (…
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Measure Spotlights|
IT security and compliance cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the IT security and compliance cost as a percentage of the total IT cost. IT security and compliance cost covers expenses for security strategy and…
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Measure Spotlights|
Outsourcing cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates cost for outsourcing (other than public cloud) including network transmission and consulting services (where a third party assumes full responsibility…
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Measure Spotlights|
Third-party Software as a Service (SaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of third-party Software-as-a-Service as a percentage of the total IT cost. Software as a Service (SaaS) is model for distributing software…