Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Internal cost to perform HR administration activities per business entity employee
This measure calculates internal cost per business entity employee to process data; develop employee record and data structure; maintain career-related, life-event, and…
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Overhead cost to perform the HR function as a percentage of the total HR function cost
This measure calculates the percentage of the total cost to perform the HR function that comes from overhead cost. Overhead costs refer to those that an organization cannot…
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Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
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Personnel cost of temporary staff/contractor per temporary staff/contractor
This measure calculates personnel cost per temporary staff/contractor for all temporary staff/contractors. Personnel cost refers to employee salaries/wages, bonuses, benefits…
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Number of hours invested by hiring decision makers per senior management/executive new hire
This measure calculates the number of hours hiring decision makers spend per senior management/executive new hire. Senior management/executives are the highest-ranking…
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Number of hours invested by hiring decision makers per middle management/specialist new hire
This measure calculates the number of hours hiring decision makers spend per middle management/specialist new hire (i.e. managers with budgetary/or supervisory responsibility…
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Number of hours invested by hiring decision makers per operational worker/office staff new hire
This measure calculates the number of hours hiring decision makers spend per operational worker/office staff new hire (i.e. employees who do not have any management…
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Number of interviews conducted for each senior management/executive filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each senior management/executive vacancy (i.e. an opening for the highest-ranking officer or manager below…
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Number of interviews conducted for each middle management/specialist filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each middle management/specialist vacancy (i.e. an opening for a manager with budgetary/or supervisory…
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Measure Spotlights|
Number of interviews conducted for each operational worker/office staff filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each operational worker/office staff vacancy (i.e. an opening for an employee who does not have any…
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Total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs. Total cost…
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Percentage of FTEs that perform the process group "reward and retain employees" that are senior management / executive level
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are senior management /…
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Percentage of FTEs that perform the process group "reward and retain employees" that are middle management/specialists
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are middle management…
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Percentage of FTEs that perform the process group "reward and retain employees" that are operational workers/office staff
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are operational workers/office…
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Measure Spotlights|
Number of monthly non-routine "develop and manage HR planning, policies, and strategies" inquiries per business entity employee
This measure calculates the number of monthly non-routine "develop and manage HR planning, policy, and strategies" inquiries per business entity employee. These inquiries…