Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a middle management/specialists employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a middle management/specialists employee (i.e…
-
Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a senior management/executives employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a senior management/executives employee (i.e…
-
Measure Spotlights|
Percentage of middle management/specialists that are female
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
-
Measure Spotlights|
Percentage of operational workers/office staff that are female
This measure calculates the percentage of operational workers/office staff (i.e. workers who do not have any management responsibility) that are female. It is part of a set…
-
Measure Spotlights|
Percentage of senior management/executives that are female
This calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives). It is part of a set of Supplemental…
-
Measure Spotlights|
Percentage of FTEs who perform the HR function that do not directly report to the HR organization
This measure calculates the percentage of full-time equivalent employees (FTEs) who are employed to perform the human resources (HR) function, but do not directly report to…
-
Measure Spotlights|
Personnel cost to perform the HR function per business entity FTE
This measure calculates personnel cost per business entity full-time equivalent (FTE) employee to perform the human resources (HR) function, which consists of developing and…
-
Measure Spotlights|
Internal cost to perform HR administration activities per $1,000 revenue
This measure calculates internal cost per $1,000 revenue to process data; develop employee record and data structure; maintain career-related, life-event, and employee status…
-
Measure Spotlights|
Internal cost to perform HR administration activities per business entity employee
This measure calculates internal cost per business entity employee to process data; develop employee record and data structure; maintain career-related, life-event, and…
-
Measure Spotlights|
Overhead cost to perform the HR function as a percentage of the total HR function cost
This measure calculates the percentage of the total cost to perform the HR function that comes from overhead cost. Overhead costs refer to those that an organization cannot…
-
Measure Spotlights|
Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
-
Measure Spotlights|
Personnel cost of temporary staff/contractor per temporary staff/contractor
This measure calculates personnel cost per temporary staff/contractor for all temporary staff/contractors. Personnel cost refers to employee salaries/wages, bonuses, benefits…
-
Measure Spotlights|
Number of hours invested by hiring decision makers per senior management/executive new hire
This measure calculates the number of hours hiring decision makers spend per senior management/executive new hire. Senior management/executives are the highest-ranking…
-
Measure Spotlights|
Number of hours invested by hiring decision makers per middle management/specialist new hire
This measure calculates the number of hours hiring decision makers spend per middle management/specialist new hire (i.e. managers with budgetary/or supervisory responsibility…
-
Measure Spotlights|
Number of hours invested by hiring decision makers per operational worker/office staff new hire
This measure calculates the number of hours hiring decision makers spend per operational worker/office staff new hire (i.e. employees who do not have any management…