Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cost to maintain and support the learning management system per temporary staff/contractor dedicated to the activity
This measure calculates the cost to maintain and support the software application or Web-based technology used to plan, implement, and assess a specific learning process, per…
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Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
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Personnel cost of temporary staff/contractor per temporary staff/contractor
This measure calculates personnel cost per temporary staff/contractor for all temporary staff/contractors. Personnel cost refers to employee salaries/wages, bonuses, benefits…
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Number of hours invested by hiring decision makers per senior management/executive new hire
This measure calculates the number of hours hiring decision makers spend per senior management/executive new hire. Senior management/executives are the highest-ranking…
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Number of hours invested by hiring decision makers per middle management/specialist new hire
This measure calculates the number of hours hiring decision makers spend per middle management/specialist new hire (i.e. managers with budgetary/or supervisory responsibility…
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Number of hours invested by hiring decision makers per operational worker/office staff new hire
This measure calculates the number of hours hiring decision makers spend per operational worker/office staff new hire (i.e. employees who do not have any management…
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Number of interviews conducted for each senior management/executive filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each senior management/executive vacancy (i.e. an opening for the highest-ranking officer or manager below…
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Number of interviews conducted for each middle management/specialist filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each middle management/specialist vacancy (i.e. an opening for a manager with budgetary/or supervisory…
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Number of interviews conducted for each operational worker/office staff filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each operational worker/office staff vacancy (i.e. an opening for an employee who does not have any…
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs. Total cost…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are senior management / executive level
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are senior management /…
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Percentage of FTEs that perform the process group "reward and retain employees" that are middle management/specialists
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are middle management…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are operational workers/office staff
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are operational workers/office…
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Number of monthly non-routine "develop and manage HR planning, policies, and strategies" inquiries per business entity employee
This measure calculates the number of monthly non-routine "develop and manage HR planning, policy, and strategies" inquiries per business entity employee. These inquiries…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "develop and manage HR planning, policies, and strategies"—which consists of workforce planning,…