Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "receive/deposit customer payments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Measure Spotlights|
Percentage of line items billed/invoiced that is entered into the general ledger through an automated method
This measure calculates the percentage of line items on an invoice/bill entered into the general ledger (a book of monetary transactions in the form of debits and credits)…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per active customer
This measure calculates the total cost per active customer to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "post accounts receivable activity to the general ledger"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Percentage of legal services FTEs that perform the process group 'manage the corporate liability insurance program'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage the corporate liability insurance…
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Time spent identifying and assessing strategic risks as a percentage of total time spent identifying and assessing all risks
This measure calculates the percentage of total time spent identifying and assessing all risks that is spent on identifying and assessing strategic risk. This Supplemental…
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Measure Spotlights|
Number of core Enterprise Risk Management (ERM) team FTEs per $1 billion revenue
This measure calculates the number of core Enterprise Risk Management (ERM) team Full time equivalents (FTEs) per $1 billion business entity revenue. Enterprise Risk…
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Percentage of top risks assessed that are strategic
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the strategic category. This Supplemental Information measure is…
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Percentage of top risks assessed that are operational
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the operational category. This Supplemental Information measure is…
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Percentage of top risks assessed that are financial
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the financial category. This Supplemental Information measure is…
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Percentage of top risks assessed that are compliance
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the compliance category. This Supplemental Information measure is…
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Percentage of top risks assessed that are external or macro
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the external or macro category. This Supplemental Information measure…
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Percentage of top risks assessed that are reputation
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the reputation category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are cyber
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the cyber category. Cybersecurity is defined as the ability to…
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Measure Spotlights|
Percentage of top risks assessed that are other than strategic, operational, financial, compliance, external or macro, reputation, or cyber
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are other than strategic, operational, financial, compliance, external or…