Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "define logistics strategy" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to translate customer service requirements into capacity requirements and lead-time requirements; design the logistics…
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Measure Spotlights|
Personnel cost to perform the process "operate outbound transportation" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to prepare goods for delivery from a warehouse to a receiving location, which comprises…
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Measure Spotlights|
Return processing cycle time in days
This measure calculates the number of days (including weekends) between initial product return and final product disposition. Product return occurs when a customer…
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Measure Spotlights|
Total cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to perform the process "plan and manage inbound material flow". The process "plan and manage inbound material flow" is…
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Measure Spotlights|
Hours spent developing new classroom training content per trainee
This measure calculates the number of hours spent per trainee on developing new classroom training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Hours spent developing new e-learning training content per trainee
This measure calculates the number of hours spent per trainee on developing new e-learning training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Percentage of orders delivered complete and on time (aka on time in full (OTIF))
This measure calculates the percentage of all orders that were delivered complete and within the agreed-upon time frame. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Internal cost to perform learning administration activities per $1,000 revenue
This measure calculates the internal cost per $1,000 revenue for scheduling courses, coordinating course attendance, printing and/or distributing course/learning materials,…
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Internal cost to perform learning administration activities per business entity employee
This measure calculates the internal cost per business entity employee for scheduling courses, coordinating course attendance, printing and/or distributing course/learning…
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Percentage of CEO and senior leadership time spent on leadership development
This measure calculates the percentage of time that the Chief Executive Officer (CEO) (i.e. the officer who has ultimate management responsibility for an organization and…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an employee
This measure calculates total average time in days per employee to close an identified skill or capability gap through training. This Cycle Time measure is intended to help…
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Measure Spotlights|
Average time in calendar days to close an identified skill or capability gap in data science, digital skills and other specialty IT skills through training
This measure calculates average time in calendar days to close an identified skill or capability gap in data science, digital skills and other specialty IT skills through…
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Percentage of the learning budget that is attributed to reskilling aligned to technology changes
This measure reports the percentage of the learning budget that is allocated to reskilling that is required based upon technology changes. In this instance, reskilling refers…
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Percentage of workforce that works in a hybrid work model
This measure calculates the percentage of workforce that works in a hybrid work model (i.e. some at employer provided workspaces, some remote). Remote employees are those who…
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Measure Spotlights|
Percentage of employee population that has been reskilled within the last 12 months
This measure calculates the percentage of employees that has been reskilled within the last 12 months. This Supplemental Information measure is intended to help companies…