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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "produce regulatory reports"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who perform the activity "produce regulatory reports…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "process journal entries"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity "process journal entries". A…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "process allocations"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity "process allocations"…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "post and reconcile intercompany transactions"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity "post and reconcile…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "reconcile general ledger accounts"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity "reconcile general ledger…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "prepare and post management adjustments"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity activity "prepare and post…
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Measure Spotlights|
Percentage of journal entry line items of types other than intercompany, corrective/adjusting, or first time/originating
This measure calculates the percentage of journal entry line items of types other than intercompany, corrective/adjusting, or first time/originating. A journal entry line…
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Measure Spotlights|
Number of intercompany transactions per business unit supported
This measure calculates the number of intercompany transactions per business unit supported. An intercompany transaction represents a due to/due from balance between separate…
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Measure Spotlights|
Percentage of intercompany transactions processed using a fully automated method
This measure calculates the percentage of intercompany transactions processed by automated methods. An intercompany transaction represents a due to/due from balance between…
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Measure Spotlights|
Percentage of intercompany transactions processed using a fully manual method
This measure calculates the percentage of intercompany transactions processed manually. An intercompany transaction represents a due to/due from balance between separate…
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Measure Spotlights|
Percentage of intercompany transactions processed using both automation and manual methods
This measure calculates the percentage of intercompany transactions processed by hybrid methods. An intercompany transaction represents a due to/due from balance between…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per active customer
This measure calculates the total cost per active customer to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Percentage of active customers that are delinquent at any time during the year
This measure calculates the percentage of active customers that become delinquent at any time during the year. A customer is considered active if they have purchased a…
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Measure Spotlights|
Percentage of customer accounts set up for automatic cash application
This measure helps companies calculate the percentage of customer accounts that are set up for automatic cash application, a process in which cash receipts from customers are…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per active customer
This measure calculates the total cost per active customer to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…