Percentage of customer accounts set up for automatic cash application

This measure helps companies calculate the percentage of customer accounts that are set up for automatic cash application, a process in which cash receipts from customers are coded so that the receivable amount from the customer is automatically decreased by the amount of the payment. It is part of a set of Process Efficiency measures that help companies optimize the performance of the process "collect and maintain customer account information" process by minimizing waste and refining resource consumption.

Benchmark Data


Sorry! Not all users have access to all of our resources. Question mark icon

Want to unlock access to all of our resources?

Learn about Membership icon--arrow--right

Measure Category:
Process Efficiency
Measure Id:
Total Sample Size:
462 All Companies

Compute this Measure

Units for this measure are percent. Higher values are better.

Back to Top

Percentage of customer accounts set up for automatic cash application

Key Terms

Back to Top

Process efficiency

Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.

Measure Scope

Back to Top

Cross Industry (7.2.1)

  • - Administer key account details (10201) - Managing essential information of customer accounts.
  • - Retrieve full customer details (10202) - Obtaining detailed information about customers.
  • - Modify involved party details (10203) - Altering information about involved parties.
  • - Record address details (10204) - Documenting address information.
  • - Record contact details (10205) - Documenting contact information.
  • - Record key customer communication profile details (10206) - Providing information about important business rules regarding communicating with customers.
  • - Review involved party information (10207) - Revising information about involved parties.
  • - Terminate involved party information (10208) - Dismissing information about involved parties.