Percentage of customer accounts set up for automatic cash application

This measure helps companies calculate the percentage of customer accounts that are set up for automatic cash application, a process in which cash receipts from customers are coded so that the receivable amount from the customer is automatically decreased by the amount of the payment. It is part of a set of Process Efficiency measures that help companies optimize the performance of the process "collect and maintain customer account information" process by minimizing waste and refining resource consumption.

Benchmark Data


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Measure Category:
Process Efficiency
Measure ID:
Total Sample Size:
471 All Companies
25th Median 75th
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Key Performance Indicator:

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Compute this Measure

Units for this measure are percent.

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Percentage of customer accounts set up for automatic cash application

Key Terms

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Process efficiency

Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.

Measure Scope

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Cross Industry (7.3.1)

  • - Administer key account details (10201)
  • - Retrieve full customer details (10202)
  • - Modify involved party details (10203)
  • - Record address details (10204)
  • - Record contact details (10205)
  • - Record key customer communication profile details (10206)
  • - Review involved party information (10207)
  • - Terminate involved party information (10208)