Percentage of active customers that are delinquent at any time during the year

This measure calculates the percentage of active customers that become delinquent at any time during the year. A customer is considered active if they have purchased a business entity's product at least once in a 12-month period. This measure is part of a set of Process Efficiency measures that help companies optimize their "manage and process collections" process by minimizing waste and refining resource consumption.

Benchmark Data

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Measure Category:
Process Efficiency
Measure ID:
105568
Total Sample Size:
580 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No

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Compute this Measure

Units for this measure are percent.

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Percentage of active customers that are delinquent

Key Terms

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Process efficiency

Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.

Measure Scope

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Cross Industry (7.3.1)

  • 9.2.4.1 - Establish policies for delinquent accounts (10804)
  • 9.2.4.2 - Analyze delinquent account balances (10805)
  • 9.2.4.3 - Correspond/Negotiate with delinquent accounts (10806)
  • 9.2.4.4 - Discuss account resolution with internal parties (10807)
  • 9.2.4.5 - Process adjustments/write off balances (10808)
  • 9.2.4.6 - Perform recovery workout (14007)
  • 9.2.4.7 - Manage default accounts (14008)