Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of purchase order line items transacted via a portal
This measure calculates the percentage of purchase order line items that are carried out via a portal (virtual gateway from one website to another). A purchase order line…
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Measure Spotlights|
Percentage of purchase value transacted via an electronic marketplace
This measure determines the percentage of purchase value transacted electronically via public or private online trade exchange—a virtual location where supplier, customer,…
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Measure Spotlights|
Percentage of purchase value transacted via a private electronic marketplace
This measure determines the percentage of purchase value transacted electronically via private online trade exchange—a virtual location where supplier, customer, trader,…
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Measure Spotlights|
Percentage of purchase value transacted via a public electronic marketplace
This measure determines the percentage of purchase value transacted electronically via public online trade exchange—a virtual location where supplier, customer, trader,…
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Measure Spotlights|
Number of FTEs that perform the process group "plan for and align supply chain resources" per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue to perform the process group "plan for and align supply chain…
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Total cost of quality per $100,000 revenue
This measure calculates the total cost (per $100,000) revenue associated with deploying quality products and processes, including process quality as well as post mortem…
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Measure Spotlights|
Personnel cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 purchases
This measure calculates personnel cost per $1,000 purchases for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request…
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Measure Spotlights|
Personnel cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request…
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Total cost to perform the process group "plan for and align supply chain resources" per process group FTE
This measure calculates the total cost per process group full-time equivalent employee (FTE) to perform the process group "plan for and align supply chain resources," which…
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Measure Spotlights|
Personnel cost to perform the process group "Plan for and align supply chain resources" per process group FTE
This measure calculates the amount of personnel cost per process group full-time equivalent employee (FTE) to perform the process group "plan for and align supply chain…
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Measure Spotlights|
Personnel cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the amount of personnel cost per $1,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Outsourced cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the amount of outsourced cost per $1,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Personnel cost to perform the process "order materials and services" per process FTE
This measure calculates personnel cost per full-time equivalent (FTE) employee working on planning, ordering, and executing the physical delivery of materials and services…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function that goes to the process group "plan for and align supply chain resources," which…
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Measure Spotlights|
Total cost to perform the process group "procure materials and services" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function allocated to the process group "procure materials and services," which includes the…