Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days from request for internal transfer to completion of transfer
This measure calculates the average cycle time in days from request for internal transfer to completion of transfer. It is part of a set of Cycle Time measures that help…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who are operational workers/office staff
This measure calculates the percentage of full-time equivalent employees (FTEs) who are operational workers/office staff (i.e. those who do not have any management…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue
This measure calculates outsourced cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "develop and manage HR planning, policies…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "develop and manage HR planning, policies, and strategies," which consists of…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face for the process "develop and manage HR planning, policies, and strategies," which consists of…
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Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "develop and manage HR planning, policies, and strategies," which consists of workforce…
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Measure Spotlights|
Percentage of overall HR staff time spent on work force planning
This measure calculates the percentage of overall HR staff time spent on work force planning. Work force planning requires an organization to compare the size and makeup of…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from another source or group
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from another source or group. KM is the…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee performance"…
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Measure Spotlights|
Total cost to perform the process "manage employee development" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee development"…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "develop and train employees"…
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Measure Spotlights|
Percentage of time spent by FTEs performing the process "develop and train employees" to developing learning content
This measure calculates percentage of time spent by full-time equivalent employees (FTEs) performing the process "develop and train employees" to developing learning content…
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Measure Spotlights|
Percentage of time spent by FTEs performing the process "develop and train employees" to deploying/delivering learning content
This measure calculates ercentage of time spent by full-time equivalent employees (FTEs) performing the process "develop and train employees" to deploying/delivering learning…
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Measure Spotlights|
Number of monthly non-routine "redeploy and retire employees" inquiries per business entity employee
This measure calculates the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…