Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates systems cost to perform the process "Develop and train employees" as a percentage of the total cost to perform the process. Systems cost refers to a…
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Personnel cost to perform the process "develop and train employees" per process FTE
This measure calculates the personnel cost to perform the process "develop and train employees" per process full-time equivalent employee (FTE). Personnel cost refers to…
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Percentage of learning days delivered using classroom instruction provided by your organization
This measure calculates the percentage of days dedicated to learning that used classroom instruction provided by the organization. As part of a set of Supplemental…
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Percentage of learning days delivered using external classroom instruction
This measure calculates the percentage of days dedicated to learning that used external classroom instruction. As part of a set of Supplemental Information measures, it helps…
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Percentage of learning days delivered using on-the-job training
This measure calculates the percentage of days dedicated to learning that used on-the-job training. As part of a set of Supplemental Information measures, it helps companies…
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Percentage of learning days delivered using other methods
This measure calculates the percentage of days dedicated to learning that used methods other than self-instructed, computer-based training installed from CD-ROM or delivered…
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Average cost of a data breach
This measure calculates the average cost of a data breach in the organization. This Cost Effectiveness measure is intended to help companies understand this cost expenditure…
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Percentage of cybersecurity FTEs added/hired in the past 12 months attributed to AI
This measure calculates percentage of cybersecurity full-time equivalent employees (FTEs) added/hired in the past 12 months attributed to AI. Artificial Intelligence (AI) …
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Dwell time in calendar days
This measure calculates the dwell time in calendar days. In the context of cybersecurity incidents, the dwell time is the time between a successful incursion/compromise and…
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Average time in hours to investigate cybersecurity incidents
This measure calculates the average time in hours to investigate cybersecurity incidents i.e., starting from the time a security alert is escalated for investigation until…
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Percentage of cybersecurity FTEs having had skill requirement changes in the past 12 months
This measure calculates percentage of cybersecurity full-time equivalent employees (FTEs) today that had skill requirement changes in the past 12 months. Cybersecurity is…
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Percentage change in cybersecurity FTEs over the past 12 months
This measure calculates percentage change (added/hired or eliminated/redeployed) of cybersecurity full-time equivalent employees (FTEs) (including contractors and outsourced…
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Average time in calendar days to detect cybersecurity incidents
This measure calculates average time in calendar days to detect cybersecurity incidents. Cybersecurity is defined as the ability to protect or defend the use of cyberspace…
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Average number of learning days per cybersecurity employee
This measure calculates the average number of days per cybersecurity employee that are dedicated to learning. Learning days are simply the average number of days in a year…
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Measure Spotlights|
Percentage of cybersecurity FTEs eliminated/redeployed in the past 12 months attributed to AI
This measure calculates percentage of cybersecurity full-time equivalent employees (FTEs) eliminated/redeployed in the past 12 months attributed to AI. Cybersecurity is…