Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "develop and train employees" per business entity employee
This measure calculates total cost per business entity employee to perform the process "develop and train employees". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Application security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of application security as a percentage of the total IT security and compliance cost. IT security and compliance cost covers expenses for…
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Measure Spotlights|
Public cloud Infrastructure as a Service (IaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of public cloud Infrastructure-as-a-Serviceas a percentage of the total IT cost. Infrastructure as a Service (IaaS) describes cloud computing…
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Measure Spotlights|
Infrastructure and endpoint security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of infrastructure and endpoint security as a percentage of the total IT security and compliance cost. Endpoints or endpoint devices are…
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Identity and access management cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of identity and access management as a percentage of total IT security and compliance cost. IT security and compliance cost covers expenses…
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Outsourcing cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates cost for outsourcing (other than public cloud) including network transmission and consulting services (where a third party assumes full responsibility…
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Third-party Software as a Service (SaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of third-party Software-as-a-Service as a percentage of the total IT cost. Software as a Service (SaaS) is model for distributing software in…
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Other public cloud services (incl. Platform as a Service (PaaS)) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates cost of other public cloud services (other than SaaS or IaaS) including Platform-as-a-Service (PaaS) as a percentage of the total IT cost. Software as…
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Measure Spotlights|
IT security and compliance cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the IT security and compliance cost as a percentage of the total IT cost. IT security and compliance cost covers expenses for security strategy and…
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Other cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates cost other than personnel, contractors, hardware, software, public cloud, outsourcing, or facilities/overhead as a percentage of the total IT cost…
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Contractor cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of contractor as a percentage of the total IT cost. Total IT Cost or Budget (excluding depreciation/amortization; i.e., based on cash flow)…