Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from outsourced cost. The outsourced cost…
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Overhead cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from internal overhead cost. Overhead costs…
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Measure Spotlights|
Fixed cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from fixed cost. Fixed costs are those that…
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Variable cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from variable cost. Variable costs refer to…
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Percentage of parts that are common across major product lines
This measure calculates the percentage of common components across significant products, providing companies with critical information to execute the "perform discovery…
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Growth or decline of the count of active finished products/SKUs over the past three years
This measure calculates the percentage of growth or decline in number of active finished products/stock keeping units (SKUs) over the past three years. It is part of a set of…
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Measure Spotlights|
Growth or decline of the count of active raw products/SKUs over the past three years
This measure calculates the percentage of growth or decline in number of active raw products/stock keeping units (SKUs) over the past three years. It is part of a set of…
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Average cycle time in days from detection-to-correction of warranty issues
This measure calculates average cycle time in days to complete the detection to correction cycle time for warranty issues. The detection to correction cycle time begins when…
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Warranty accrual rate
This measure calculates the amount of revenue that is set aside to pay warranty claims in the 12-month period as a percentage of total business entity revenue for the period…
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Warranty claims rate
This measure calculates the total value of warranty claims paid in the 12-month period as a percentage of total business entity revenue for the period. A warranty claim is a…
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Warranty cost forecast accuracy
This measure calculates warranty cost forecast accuracy by taking 100% minus the forecast variance amount. Forecast variance amount is the absolute difference between…
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Average annual product return rate
This measure calculates the total number of products returned in the 12-month period as a percentage of the total number of products sold in the same period. This Process…
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Average annual recall rate per product family
This measure calculates, for all product lines, total number of product units recalled in the 12-month period as a percentage of the period's total number of units produced. …
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Supplier recovery rate
This measure calculates the actual amount recovered from suppliers in the 12-month reporting period divided by the amount of total warranty cost caused by suppliers in the…