This measure calculates average cycle time in days to complete the detection to correction cycle time for warranty issues. The detection to correction cycle time begins when an issue that is a recurring event (i.e. not an anomaly) is detected. Further investigation (definition and diagnosis or root cause analysis) is performed. A recommendation for corrective action is made and implemented in production and/or design. This cycle time ends when the implementation is verified. This Cycle Time measure is intended to help companies analyze this duration related to the process group "Manage warranties".
Cycle time in calendar days to complete the detection to correction cycle
Cycle time is the total time from the beginning of the process to the end. This includes both time spent actually performing the process and time spent waiting to move forward.
The metric value which represents the 50th percentile of a peer group. This could also be communicated as the metric value where half of the peer group sample shows lower performance than the expressed metric value or half of the peer group sample shows higher performance than the expressed metric value.