This measure calculates the total number of products returned in the 12-month period as a percentage of the total number of products sold in the same period. This Process Efficiency measure is intended to help companies minimize waste and refine resource consumption related to the process group "Manage warranties".
Average product return rate
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.