![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1.jpg?itok=VlPTePE_)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a senior management/executives employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a senior management/executives employee (i.e…
-
Measure Spotlights|
Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
-
Measure Spotlights|
Number of hours invested by hiring decision makers per senior management/executive new hire
This measure calculates the number of hours hiring decision makers spend per senior management/executive new hire. Senior management/executives are the highest-ranking…
-
Measure Spotlights|
Number of hours invested by hiring decision makers per middle management/specialist new hire
This measure calculates the number of hours hiring decision makers spend per middle management/specialist new hire (i.e. managers with budgetary/or supervisory responsibility…
-
Measure Spotlights|
Number of hours invested by hiring decision makers per operational worker/office staff new hire
This measure calculates the number of hours hiring decision makers spend per operational worker/office staff new hire (i.e. employees who do not have any management…
-
Measure Spotlights|
Number of interviews conducted for each senior management/executive filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each senior management/executive vacancy (i.e. an opening for the highest-ranking officer or manager below…
-
Measure Spotlights|
Number of interviews conducted for each middle management/specialist filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each middle management/specialist vacancy (i.e. an opening for a manager with budgetary/or supervisory…
-
Measure Spotlights|
Number of interviews conducted for each operational worker/office staff filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each operational worker/office staff vacancy (i.e. an opening for an employee who does not have any…
-
Measure Spotlights|
Percentage of computer based training content developed via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content developed…
-
Measure Spotlights|
Percentage of computer based training content delivered via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content delivered…
-
Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content developed via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content developed via mobile devices. This Supplemental Information measure is intended…
-
Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content delivered via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content is delivered via mobile devices. This Supplemental Information measure is…
-
Measure Spotlights|
Other cost to perform the process group "recruit, source, and select employees" as a percentage of total cost to perform the process
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from other cost. Activities in this…
-
Measure Spotlights|
New hire satisfaction rate for the recruiting process
This measure projects the new hire satisfaction rate after an employee has completed the recruiting process, which aims to find and attract the most capable employees. By…
-
Measure Spotlights|
Job offer acceptance rate for middle management/specialists
This measure calculates the job offer acceptance rate for middle management/specialists (i.e. managers with budgetary/or supervisory responsibility who report to senior…