Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Customer shipment to delivery cycle time in days
This measure calculates the cycle time in days from when the product is shipped until it ends with customer delivery and acceptance. It is a Cycle Time measure that helps…
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Measure Spotlights|
Inventory accuracy
This measure calculates average inventory accuracy, which is the absolute value of the sum of the variance between physical inventory and perpetual inventory (i.e. inventory…
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Measure Spotlights|
Total cost to perform the process "operate outbound transportation" per process FTE
This measure calculates total cost per process full-time equivalent (FTE) employee to prepare goods for delivery from a warehouse to a receiving location, which comprises…
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Measure Spotlights|
Total cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the notification…
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Measure Spotlights|
Total cost to perform the process "define logistics strategy" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to translate customer service requirements into capacity requirements and lead-time requirements; design the logistics…
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Measure Spotlights|
Personnel cost to perform the process "operate outbound transportation" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to prepare goods for delivery from a warehouse to a receiving location, which comprises…
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Measure Spotlights|
Return processing cycle time in days
This measure calculates the number of days (including weekends) between initial product return and final product disposition. Product return occurs when a customer…
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Measure Spotlights|
Total cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to perform the process "plan and manage inbound material flow". The process "plan and manage inbound material flow" is…
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Measure Spotlights|
Percentage of orders delivered complete and on time (aka on time in full (OTIF))
This measure calculates the percentage of all orders that were delivered complete and within the agreed-upon time frame. It is part of a set of Process Efficiency measures…
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Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $1 million and $100 million USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $1 million–…
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Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $100,000 and $250,000 USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $100,000–…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $250,000 and $500,000 USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $250,000–…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $500,000 and $1 million USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $500,000–$1…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments greater than $100 million USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments greater than $100…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments less than $100,000 USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments less than $100,000…