Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of employees that participate at least every few months in KM approaches and activities as a percentage of total business entity employees
This measure calculates the number of employees that participate at least every few months in KM approaches and activities as a percentage of total business entity employees…
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Measure Spotlights|
Percentage of total funding for KM program, initiative, or service from central/enterprise funding source
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service that comes from central/enterprise funding source…
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Measure Spotlights|
Percentage of total funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service from allocations from business units, functions, or…
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This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service that comes from sources other than central…
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Measure Spotlights|
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that directly support the business entity's knowledge management (KM)…
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Measure Spotlights|
Number of FTEs that directly support the knowledge management program as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) that directly support the knowledge management (KM) program, initiative, or…
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Measure Spotlights|
Onshore KM core group or center of excellence FTEs as a percentage of KM FTEs
This measure calculates percentage of KM FTEs (Full Time Equivalents that directly support the knowledge management program, initiative, or service) that directly support…
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Cycle time in hours to initiate, approve, and dispatch a wire transfer
This measure calculates the number of hours it takes to initiate, approve, and dispatch a wire transfer. It is part of a set of Cycle Time measures that help companies…
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Return on working capital
This measure calculates the magnitude of investment relative to a company's working capital position verses the revenue generated from a supply chain. This Supplemental…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process group "manage treasury operations"
This measure calculates the percentage of total finance function full-time equivalent employees allocated to the process group "manage treasury operations," which consists of…
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Measure Spotlights|
Personnel cost to perform the process group "manage treasury operations" per $1,000 revenue
This measure calculates personnel cost to perform the process group "manage treasury operations" per $1,000 revenue. Personnel cost refers to employee personnel compensation …
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Measure Spotlights|
Total cost, excluding overhead cost, for the business entity's knowledge management program per business entity employee
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per business entity employee. KM is responsible…
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Measure Spotlights|
Total cost, excluding overhead cost, for the business entity's knowledge management program per FTE that directly supports it
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per full-time equivalent (FTE) employee that…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (staff) costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to personnel (staff) costs directly…
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Measure Spotlights|
Costs for KM meetings, events, marketing, and training per $1,000 revenue
This measure calculates cost per $1,000 revenue for knowledge management (KM) meetings, events, marketing, and training. KM is responsible for organizing an entity's…