Costs for KM meetings, events, marketing, and training per $1,000 revenue

This measure calculates cost per $1,000 revenue for knowledge management (KM) meetings, events, marketing, and training. KM is responsible for organizing an entity's knowledge base; determining the kind of specialized knowledge an entity possesses, and which elements of this collective knowledge are beneficial; capturing and maintaining this knowledge; and granting access to this library of information. This measure is part of a set of Cost Effectiveness measures that help companies understand all cost expenditures related to the "develop and manage enterprise-wide knowledge management (KM) capability" process.

Benchmark Data

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Measure Category:
Cost Effectiveness
Measure ID:
106110
Total Sample Size:
718 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No
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Compute this Measure

Units for this measure are dollars.

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Costs for KM program meetings, events, marketing, and training / (Total business entity revenue * 0.001)

Key Terms

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Total annual revenue is net proceeds generated from the sale of products or services. This should reflect the selling price less any allowances such as quantity, discounts, rebates and returns. If your business entity is a support unit and therefore does not directly generate revenue, then provide the revenue amount for the units you support. For government/non-profit organizations, please use your non-pass-through budget. For insurance companies the total annual revenue is the total amount of direct written premiums, excluding net investment income. Note: Business entity revenue needs to only include inter-company business segment revenue when the transactions between those business segments are intended to reflect an arm's length transfer price and would therefore meet the regulatory requirements for external revenue reporting.

Cost effectiveness measures are those in which two related variables, one of which is the cost and one of which is the related outcome related to the expenditure are used to determine a particular metric value.

Measure Scope

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Cross Industry (7.4)

  • 13.5.1 - Develop KM strategy (11095)
    • 13.5.1.1 - Develop governance model with roles and accountability (11100)
    • 13.5.1.2 - Define roles and accountability of core group versus operating units (11102)
    • 13.5.1.3 - Develop funding models (11103)
    • 13.5.1.4 - Identify links to key initiatives (11104)
    • 13.5.1.5 - Develop core KM methodologies (11105)
    • 13.5.1.6 - Assess IT needs and engage IT function (11106)
    • 13.5.1.7 - Develop training and communication plans (11107)
    • 13.5.1.8 - Develop change management approaches (11108)
    • 13.5.1.9 - Develop strategic measures and indicators (11109)
  • 13.5.2 - Assess KM capabilities (11096)
    • 13.5.2.1 - Assess maturity of existing KM initiatives (11110)
    • 13.5.2.2 - Evaluate existing KM approaches (11111)
    • 13.5.2.3 - Identify gaps and needs (11112)
  • 13.5.3 - Design and implement KM capabilities (20965)
    • 13.5.3.1 - Develop new KM approaches (11114)
    • 13.5.3.2 - Design resource model for KM approaches (20966)
    • 13.5.3.3 - Implement new KM approaches (11115)
    • 13.5.3.4 - Leverage and enhance IT for KM approaches (20967)
    • 13.5.3.5 - Develop measures (20968)
  • 13.5.4 - Evolve and sustain KM capabilities (20969)
    • 13.5.4.1 - Enhance/Modify existing KM approaches (11113)
    • 13.5.4.2 -  Sustain awareness and engagement (20970)
    • 13.5.4.3 - Expand KM infrastructure to meet demand (20971)