Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage change in average number of learning days per supply chain employee over the past 12 months attributed to AI
This measure calculates percentage change in average number of learning days per supply chain employee over the past 12 months attributed to AI. Learning days are simply the…
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Measure Spotlights|
Learning budget per supply chain employee
This measure calculates learning budget per supply chain employee. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to…
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Measure Spotlights|
Learning budget per supply chain employee measured 12 months ago
This measure calculates learning budget per supply chain employee measured 12 months ago. This Cost Effectiveness measure is intended to help companies understand this cost…
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Measure Spotlights|
Percentage change in the learning budget per supply chain employee over the past 12 months attributed to AI
This measure calculates percentage change in the learning budget per supply chain employee over the past 12 months attributed to AI. This Cost Effectiveness measure is…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an operational workers/office staff employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for an operational workers/office staff employee …
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a middle management/specialists employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a middle management/specialists employee (i.e…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a senior management/executives employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a senior management/executives employee (i.e…
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Measure Spotlights|
Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
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Measure Spotlights|
Percentage of computer based training content developed via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content developed…
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Measure Spotlights|
Percentage of computer based training content delivered via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content delivered…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content developed via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content developed via mobile devices. This Supplemental Information measure is intended…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content delivered via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content is delivered via mobile devices. This Supplemental Information measure is…
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Measure Spotlights|
Outsourced cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates outsourced cost to perform the process group "manage employee information" per $1,000 revenue. Outsourced cost refers to the total cost of outsourcing…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per process group FTE
This measure calculates personnel cost to perform the process group "manage employee information" per process group full-time equivalent employee (FTE). Personnel cost refers…
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Measure Spotlights|
Cycle time in days required to resolve an employee grievance
This measure calculates how many days it takes a business entity to resolve an employee grievance from the moment it is received to when it is resolved. It is a Cycle Time…