Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "produce/manufacture/deliver product" per $1,000 revenue
This measure calculates total cost to perform the process group "produce/manufacture/deliver product" per $1000 business entity revenue. Total cost is the sum of personnel …
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Total cost to perform the process group "produce/manufacture/deliver product" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for scheduling production; producing the product and delivering it to the appropriate site; and scheduling and…
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Systems cost to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the amount of systems cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Overhead and other costs to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the overhead and other cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Finished-product first-pass quality yield for primary products
This measure calculates the percentage of finished primary (or high level) products that meet all quality specifications at a final test point. It is part of a set of Process…
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Unplanned machine/equipment downtime as a percentage of scheduled run time
This measure helps companies calculates the percentage of scheduled run time that is disrupted by unplanned machine/equipment downtime. Note that unplanned machine/equipment…
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Outsourced cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Percentage of purchase orders created after receipt of the associated supplier invoice
This measure calculates percentage of purchase orders created after receipt of the associated supplier invoice. A purchase order (or supplier order) is a form used by the…
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Negotiated payment terms for suppliers in days
This measure calculates negotiated payment terms for suppliers in days. This Cycle Time measure is intended to help companies analyze this duration related to the process…
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Percentage of purchase orders transmitted to suppliers manually
This measure calculates percentage of purchase orders transmitted to suppliers manually. A purchase order (or supplier order) is a form used by the purchasing department to…
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Percentage of total annual sales revenue attributable to sales completed on social media
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Percentage of total annual sales revenue attributable to sales completed on mobile applications
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Percentage of total annual sales revenue attributable to sales completed through traditional face-to-face channels
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Percentage of total annual sales revenue attributable to sales completed through human-assisted channels other than face-to-face contact
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed through digital channels other than social media, website, or mobile applications
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…