Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $100,000 revenue
This measure calculates costs other than personnel, systems, overhead, and outsourced to perform the process group "manage IT knowledge", per $100,000 revenue. Other cost…
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Measure Spotlights|
Outsourced cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost including depreciation/amortization to perform the process group "manage IT knowledge" per $100,00 business entity revenue. Outsourced…
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Measure Spotlights|
Overhead cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (direct and/or allocated to the site) including depreciation/amortization to perform the process group "manage IT knowledge" per $100…
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Measure Spotlights|
Personnel cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $1,000 revenue
This measure calculates cost related to personnel cost, including depreciation/amortization, to perform the process group "manage IT knowledge" per $1,000 business entity…
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Measure Spotlights|
Systems cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost, including depreciation/amortization, to perform the process group "manage IT knowledge" per $100,000 business entity revenue. Systems…
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Measure Spotlights|
Percentage of service oriented architecture services that are internal
This measure calculates the percentage of service-oriented architecture (SOA) services that are internal. SOA refers to an application design and programming paradigm in…
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Measure Spotlights|
Percentage of service oriented architecture services that are external
This measure calculates the percentage of service-oriented architecture (SOA) services that are external. SOA refers to an application design and programming paradigm in…
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Measure Spotlights|
Systems cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management," which…
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Measure Spotlights|
Total cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process "perform enterprise data and content management," which…
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Measure Spotlights|
Personnel cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process "perform enterprise data and content management," which…
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Average percentage change in detected exceptions to the information architecture per year
This measure calculates the average percentage change in detected errors requiring follow-up effort to the information architecture per year. Information architecture…
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Outsourced cost to perform the process group "develop and manage IT customer relationships", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and manage IT customer relationships,…
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Measure Spotlights|
Outsourced cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Outsourced cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process "manage information resources," which includes…
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Measure Spotlights|
Other cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to define information elements, composite structure, logical relationships,…