Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of sales orders scheduled to customer request
This measure calculates the percentage of sales orders scheduled according to customer request. Scheduled according to customer request is defined as the percentage of orders…
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Measure Spotlights|
Percentage of sales orders shipped on core carriers
This measure calculates percentage of all sales orders shipped on core carriers, which are preferred carriers that a company has negotiated terms like simplified billing and…
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Measure Spotlights|
Percentage of ship from stock orders delivered in full within 24 hours of order receipt
This measure calculates the percentage of the total number of ship-from-stock sales orders are shipped within 24 hours of order receipt. A sales order is any request to…
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Measure Spotlights|
Approved preferred/core carriers for primary transportation as a percentage of total carriers used for primary transportation
This measure calculates the percentage of total carriers used for primary transportation that are preferred/core carriers on the approved list. Preferred/core carriers are…
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Measure Spotlights|
Scrap and rework costs as a percentage of sales
This measure helps companies calculate the total cost of material that is added into production but is not part of a finished product as a percentage of sales. It is part of…
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Measure Spotlights|
Order line fill rate
This measure calculates the number of order lines filled completely, as a percentage of the total number of order lines. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Overhead costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from overhead costs. Overhead costs refer to those that an organization cannot identify as…
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Measure Spotlights|
Percentage of annual expedited orders resulting from documentation errors
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to documentation errors. It is part…
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Percentage of annual expedited orders resulting from inaccurate demand forecasts
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to inaccurate demand forecasts. It…
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Measure Spotlights|
Percentage of annual expedited orders resulting from information technology/system failure
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to information technology/system…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of costs of goods sold
This measure helps companies calculate the total annual cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per sales order fulfilled
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Total cost of manufacturing per $1,000 revenue
This measure helps companies calculate the total cost of manufacturing per $1,000 revenue. It is part of a set of Cost Effectiveness measures that help companies understand…
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Measure Spotlights|
Value of plant shipments per business entity employee
This measure calculates the approximate currency value of plant shipments per business entity employee for the most recent fiscal year. It is part of a set of Staff…
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Measure Spotlights|
Percentage of annual expedited orders resulting from late delivery/loss in transit
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to late delivery/loss in transit. It…