Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs (including external) that perform the process "prepare for production/service delivery" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process "prepare for production/service delivery" as a percentage of…
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Measure Spotlights|
Total cost to perform the process group "govern and manage product/service development program" as a percentage of total function cost
This measure calculates total cost to perform the process group "govern and manage product/service development program" as a percentage of total cost to perform the function …
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Measure Spotlights|
Total cost to perform the process group "generate and define new product/service ideas" as a percentage of total function cost
This measure calculates total cost to perform the process group "generate and define new product/service ideas" as a percentage of total cost to perform the function "develop…
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Measure Spotlights|
Total cost to perform the process "design and prototype products and services" as a percentage of total function cost
This measure calculates total cost to perform the process "design and prototype products and services" as a percentage of total cost to perform the function "develop and…
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Measure Spotlights|
Total cost to perform the process "prepare for production/service delivery" as a percentage of total function cost
This measure calculates total cost to perform the process "prepare for production/service delivery" as a percentage of function "develop and manage products and services"…
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Measure Spotlights|
Total annual cost of poor quality per $1,000 revenue
This measure calculates the total cost (per $1,000) associated with deploying quality products and processes, including process quality as well as post mortem evaluation and…
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Measure Spotlights|
Engineering change order (ECO) costs as a percentage of the total new product development cost
This measure calculates the percentage of the total cost of new product development that comes from engineering change order (ECO) costs. An ECO is a documented outline of a…
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Measure Spotlights|
Percentage of revenue attributed to indirect sources for the current period
This measure calculates the percentage of revenue associated with indirect sources (i.e. areas other than primary business channels) for the current reporting period. As part…
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Measure Spotlights|
Number of research and development (R&D) FTEs per $1 billion revenue
This measure calculates the number of research and development (R&D) full-time equivalent (FTE) employees per $1 billion revenue. Research is a planned search and exploration…
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Measure Spotlights|
Average lead time in months between subsequent product generations for primary products
This measure calculates the average number of months that elapse between product generations for primary products. It is a Cycle Time measure that helps companies analyze the…
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Measure Spotlights|
Percentage of total annual revenue that is generated from up-sell/cross-selling services associated with product purchases
This measure calculates the percent of total annual revenue that comes from up-selling or cross-selling services. Up-selling is a sales technique that involves offering…
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Measure Spotlights|
Number of new businesses launched over the past three reporting periods per $1 billion revenue (current reporting period)
This measure calculates the number of new businesses launched by a business entity over the past three reporting periods (i.e. past three years) per $1 billion revenue. "New…
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Measure Spotlights|
Number of new businesses launched over the past three reporting periods per $100 million R&D spend (three reporting periods prior)
This measure calculates the number of new businesses launched by a business entity over the past three reporting periods (i.e. past three years) per $100 million R&D spend. …
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Measure Spotlights|
Number of new product/service development projects per $1 billion revenue
This measure calculates how many new products/services per $1 billion revenue are in development, allowing companies to keep track of the quantity of new projects. It is part…
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Measure Spotlights|
Percentage of R&D cost related to new product development projects
This measure calculates the percentage of research and development (R&D) cost related to new product development projects (as opposed to product improvement and extension). R…