Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Customer shipment to delivery cycle time in days
This measure calculates the cycle time in days from when the product is shipped until it ends with customer delivery and acceptance. It is a Cycle Time measure that helps…
-
Measure Spotlights|
Inventory accuracy
This measure calculates average inventory accuracy, which is the absolute value of the sum of the variance between physical inventory and perpetual inventory (i.e. inventory…
-
Measure Spotlights|
Cycle time in days to prepare the financial forecast
This measure calculates the number of calendar days (including weekends) it takes to prepare the financial forecast. A financial forecast identifies internal and external…
-
Measure Spotlights|
Total cost to perform the process "define logistics strategy" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to translate customer service requirements into capacity requirements and lead-time requirements; design the logistics…
-
Measure Spotlights|
Total cost to perform the process "operate outbound transportation" per process FTE
This measure calculates total cost per process full-time equivalent (FTE) employee to prepare goods for delivery from a warehouse to a receiving location, which comprises…
-
Measure Spotlights|
Total cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the notification…
-
Measure Spotlights|
Personnel cost to perform the process "operate outbound transportation" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to prepare goods for delivery from a warehouse to a receiving location, which comprises…
-
Measure Spotlights|
Return processing cycle time in days
This measure calculates the number of days (including weekends) between initial product return and final product disposition. Product return occurs when a customer…
-
Measure Spotlights|
Total cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to perform the process "plan and manage inbound material flow". The process "plan and manage inbound material flow" is…
-
Measure Spotlights|
Percentage of orders delivered complete and on time (aka on time in full (OTIF))
This measure calculates the percentage of all orders that were delivered complete and within the agreed-upon time frame. It is part of a set of Process Efficiency measures…
-
Measure Spotlights|
Percentage error for the inventory cost forecast
This measure calculates the inventory cost forecasting percentage error. It is calculated as the absolute value of ((Projected – Actual inventory cost) / Actual inventory…
-
Measure Spotlights|
Systems cost to perform the process "perform planning/budgeting/forecasting" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
-
Measure Spotlights|
Overhead and other costs to perform the process "perform planning/budgeting/forecasting" per $100,000 revenue
This measure calculates overhead and other cost per $100,000 business entity revenue to perform the process "perform planning/budgeting/forecasting". Overhead cost refers to…
-
Measure Spotlights|
Percentage of financial forecast created through touchless processing
This measure calculates percentage of the financial forecast that is created through touchless processing. This Process Efficiency measure is intended to help companies…
-
Measure Spotlights|
Systems cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates business entity's systems cost (direct and/or allocated to your business entity) to perform the process "perform planning/budgeting/forecasting" per…