Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Personnel cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "perform planning/budgeting/forecasting," which involves…
-
Measure Spotlights|
Personnel cost to perform the process "perform planning/budgeting/forecasting" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
-
Measure Spotlights|
Order fill rate
This measure calculates the number of sales orders filled completely, as a percentage of the total number of sales orders. It is part of a set of Process Efficiency measures…
-
Measure Spotlights|
Percentage of supplier on-time delivery
This measure determines the percentage of supplier orders delivered on time as scheduled. "On time" for this purpose is defined by the agreed delivery time. It is part of a…
-
Measure Spotlights|
Perfect condition rate
This measure calculates the number of sales orders that are delivered undamaged, meeting specifications and having correct configuration (as applicable), faultlessly…
-
Measure Spotlights|
Percentage of sales orders delivered on time
This measure calculates the percentage of all sales orders that were delivered within the agreed-upon time frame. It is part of a set of Process Efficiency measures that help…
-
Measure Spotlights|
Business liaison/analyst FTEs as a percentage of total KM FTEs
This measure calculates business liaison/analyst FTEs (Full time equivalents responsible for supporting KM needs and opportunities in specific locations or business groups)…
-
Measure Spotlights|
Knowledge management leader FTEs as a percentage of total KM FTEs
This measure calculates knowledge management leader FTEs (Full Time Equivalents responsible for directing the KM effort and aligning it with business strategy/leadership) as…
-
Measure Spotlights|
Knowledge management specialist FTEs as a percentage of total KM FTEs
This measure calculates knowledge management specialist (responsible for supporting the design, implementation, maintenance, measurement, and enhancement of KM processes and…
-
Measure Spotlights|
Content management specialist FTEs as a percentage of total KM FTEs
This measure calculates Content management specialist FTEs (Full Time Equivalents responsible for content curation and related services) as a percentage of total KM FTEs …
-
Measure Spotlights|
Knowledge management communications manager/specialist FTEs as a percentage of total KM FTEs
This measure calculates knowledge management communications manager/specialist FTEs (Full time equivalents responsible for developing, managing, and publicizing messages to…
-
Measure Spotlights|
IT analyst/technologist FTEs as a percentage of total KM FTEs
This measure calculates IT analyst/technologist FTEs (Full time equivalents responsible for supporting KM technology infrastructure, fulfilling KM technology needs, and/or…
-
Measure Spotlights|
FTEs embedded in business groups or co-located with business end users as a percentage of KM FTEs
This measure calculates percentage of KM FTEs (Full Time Equivalents that directly support the knowledge management program, initiative, or service) that directly support…
-
Measure Spotlights|
Offshore or low-cost delivery center model FTEs as a percentage of KM FTEs
This measure calculates offshore or low-cost delivery center model FTEs (Full Time Equivalents) as a percentage of KM FTEs (Full Time Equivalents that directly support the…
-
Measure Spotlights|
FTEs co-located in a specific geographic region as a percentage of KM FTEs
This measure calculates percentage of FTEs (Full time equivalents) that directly support your KM program, initiative, or service are co-located in a specific geographic…