Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "manage employee relations" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage employee relations," which comprises the policies and practices concerned with the…
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Measure Spotlights|
Total cost to perform the process "manage employee relations" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "manage employee relations," which comprises the policies and practices concerned with the…
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Measure Spotlights|
Total cost to perform the process "manage employee relations" as a percentage of total cost to perform the process group "develop and counsel employees"
This measure calculates the total cost to perform the process "manage employee relations"—which comprises the policies and practices concerned with the management and…
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Measure Spotlights|
Outsourced cost to perform the process "manage employee relations" per $1,000 revenue
This measure calculates outsourced cost to perform the process "manage employee relations" per $1,000 revenue. Outsourced cost refers to the total cost of outsourcing a…
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Measure Spotlights|
Overhead and other costs to perform the process "manage employee relations" per $100,000 revenue
This measure calculates overhead and other costs to perform the process "manage employee relations" per $100,000 revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Personnel cost to perform the process "manage employee relations" per process FTE
This measure calculates personnel cost to perform the process "manage employee relations" per process full-time equivalent employee (FTE). Personnel cost refers to employee…
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Measure Spotlights|
Systems cost to perform the process "manage employee relations" per $100,000 revenue
This measure calculates systems cost to perform the process "manage employee relations" per $100,000 revenue. Systems cost refers to a variety of expenses related to computer…
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Measure Spotlights|
Total cost to perform the process "manage employee relations" per process FTE
This measure calculates total cost to perform the process "manage employee relations" per process full-time equivalent employee (FTE). Total cost is the sum of personnel …
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and manage IT customer relationships
This measure calculates the percentage of IT operating costs, including depreciation/amortization, allocated to the process group "develop and manage IT customer…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and manage IT business strategy
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “develop and manage IT business strategy" which…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for middle management/specialists
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for middle management…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for operational…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for senior management/executives
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for senior management…
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Measure Spotlights|
Percentage of middle management/specialists that receive a formal performance review
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of operational workers/office staff that receive a formal performance review
This measure calculates the percentage of operational workers/office staff (i.e. employees who do not have any management responsibility) that receive a qualitative or…