Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from the digital group/function
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from the digital group/function. This Cost Effectiveness measure is…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of the application/platform
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of…
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Measure Spotlights|
Onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates business entity's onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or…
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Measure Spotlights|
Offshore/low-cost delivery center personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates business entity's offshore/low-cost delivery center personnel (staff) costs directly associated with leading, managing, and supporting the KM program,…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to manage IT resilience and risk
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “manage IT resilience and risk" which involves…
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Measure Spotlights|
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates the organization's expenditure in personnel (staff) costs directly associated with leading, managing, and supporting the knowledge management (KM)…
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Measure Spotlights|
Number of business entity employees that participate in approaches and activities included in KM program, initiative, or service per $1 billion revenue
This measure calculates the number of business entity employees that participate in approaches and activities included in the knowledge management (KM) program, initiative,…
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Measure Spotlights|
Percentage of KM applications, platforms, or technologies hosted in the cloud
This measure calculates the percentage of knowledge management (KM) applications, platforms, or technologies hosted in the cloud. KM is the function responsible for…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from the KM program, initiative, or service
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from the KM program, initiative, or…
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Measure Spotlights|
Average cost of a data breach
This measure calculates the average cost of a data breach in the organization. This Cost Effectiveness measure is intended to help companies understand this cost expenditure…
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Measure Spotlights|
Percentage of cybersecurity FTEs added/hired in the past 12 months attributed to AI
This measure calculates percentage of cybersecurity full-time equivalent employees (FTEs) added/hired in the past 12 months attributed to AI. Artificial Intelligence (AI) …
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Measure Spotlights|
Dwell time in calendar days
This measure calculates the dwell time in calendar days. In the context of cybersecurity incidents, the dwell time is the time between a successful incursion/compromise and…
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Measure Spotlights|
Average time in hours to investigate cybersecurity incidents
This measure calculates the average time in hours to investigate cybersecurity incidents i.e., starting from the time a security alert is escalated for investigation until…
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Measure Spotlights|
Percentage of cybersecurity FTEs having had skill requirement changes in the past 12 months
This measure calculates percentage of cybersecurity full-time equivalent employees (FTEs) today that had skill requirement changes in the past 12 months. Cybersecurity is…
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Measure Spotlights|
Percentage change in cybersecurity FTEs over the past 12 months
This measure calculates percentage change (added/hired or eliminated/redeployed) of cybersecurity full-time equivalent employees (FTEs) (including contractors and outsourced…